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# Pre-Sales Architect - Amazon Connect, Genesys Cloud, NICE CXone, Five9 & Dynamics 365 CCaaS

- **Company:** Pronix Inc
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Dynamics, Amazon Connect, Genesys
- **Published:** September 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=280800a02881da31

## About the Role

* 5+ years in pre-sales, solutions architecture or consulting for enterprise CCaaS platforms.
 * Hands-on with at least two of: Amazon Connect, Genesys Cloud, NICE CXone, Five9, Dynamics 365 Contact Center.
 * Strong executive communication, discovery skills and comfort owning technical win in enterprise deals.

## Description

* Design contact-center architectures and migration roadmaps on Amazon Connect, Genesys Cloud, NICE CXone, Five9 and Dynamics 365 CC.
 * Run discovery, demos and RFP responses that map CCaaS capabilities to CX, cost and operational outcomes.
 * Partner with Amazon, Genesys, NICE, Five9 and Microsoft field teams on joint sales motions and partner-led POCs.