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# Technical Support Specialist

- **Company:** Coresource Energy LLC
- **Location:** Atlanta, GA, United States
- **Salary:** $43,680.0 - $45,760.0
- **Contract:** Permanent contract
- **Skills:** Command-Line Interface, CompTIA Network+, Computer Networks, Issue Tracking Systems, Linux System Administration, Networking Basics, Remote Desktop Services, Wide Area Networks, Wi-Fi Technology, Computer Equipment, Zendesk
- **Published:** September 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=38922bb2fa5c0e03

## About the Role

* High school diploma or GED required.
 * 1+ years of experience in technical support, help desk, or IT service environment.
 * Prior customer service or contact center experience.
 * Strong verbal and written communication skills with the ability to explain technical issues in plain language.
 * Familiarity with Windows OS, basic PC hardware, and general troubleshooting methods.
 * Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
 * Willingness and availability to work evenings, weekends, and participate in the on-call rotation as needed.

Bonus/Preferred Skills

 * Working knowledge of LAN, WAN, and Wi-Fi networking concepts.
 * Basic understanding of Linux-based systems and command-line navigation is beneficial.
 * Experience with Zendesk or other ticketing systems preferred.
 * CompTIA Network+ or equivalent certification is a plus.

## Description

* Serve as the first point of contact for clients seeking technical support, delivering excellent customer service through professional, clear, and empathetic communication.
 * Resolve Tier 1 support issues via phone, chat, email, and remote desktop tools, using internal knowledge bases and standard operating procedures.
 * Troubleshoot and resolve issues related to Coreforce applications and hardware, including Polaris, Rocket, EOS devices and accessories.
 * Perform basic network and connectivity troubleshooting (LAN/WAN/Wi-Fi) and assist with simple configurations when needed.
 * Accurately document all customer interactions, issue details, troubleshooting steps, and resolutions in the Zendesk ticketing system.
 * Perform other related duties by management.
 * Escalate complex or unresolved issues to Tier 2/3 support, providing detailed case notes and full context for efficient handoff.
 * Educate users on system functionality, product usage, and best practices to reduce repeat incidents and improve user experience.
 * Proactively identify patterns in support requests and contribute feedback to improve internal documentation and processes.
 * Participate in scheduled on-call rotation to support after-hours client needs.
 * Arrive on time for scheduled shifts, remain fully engaged during working hours, and maintain reliable attendance.
 * Perform additional support tasks and responsibilities as assigned by the Call Center Manager, Management, or Tier 2/3 support team.