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# Help/Service Desk Support

- **Company:** Strategic Inc
- **Location:** United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Software Applications, Microsoft Servers, Wide Area Networks, Information Technology
- **Published:** September 11, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9156551/helpservice-desk-support

## About the Role

Required Education / Experience Bachelor of Science/Arts degree in Engineering, Computer Science, Science, Business Administration, or Mathematics plus three (3) years of specialized experience; or an Associate's degree plus seven (7) years of specialized experience; or a major certification plus seven (7) years of specialized experience; or eleven (11) years of specialized experience.

Required Specialized Certification No specialized certification is specified in Appendix 5 for this labor category.

Required Specialized Experience Four (4) years of experience using and maintaining Microsoft server or PC-based applications; four (4) years of experience within an IT customer-service organization; and two (2) years of direct experience with U.S. military command and control or commercial LAN/WAN communication systems. Experience may be concurrent

## Description

Provide on-site technical and customer support for enterprise IT users.

 * Support Microsoft server and PC-based applications in a mission environment.

 * Troubleshoot end-user, application, and network-related issues.

 * Deliver service-desk support within U.S. military command-and-control or comparable LAN/WAN environments