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# IT Support Engineer

- **Company:** UNITECH CONSULTING, L.L.C.
- **Location:** San Francisco, CA, United States
- **Experience:** Experienced
- **Salary:** $120,640.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Confluence, JIRA, Cloud Computing, Identity and Access Management, Azure Active Directory, Cloud Services, Okta, Bug Reporting, Information Technology, Slack, Gsuite
- **Published:** September 3, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18177560?backUrl=%2Fcareer%2F18177560%2FIt-Support-Engineer-California-San-Francisco

## About the Role

* 3+ years of corporate IT experience, including hands-on onboarding/offboarding ownership at scale.
 * Deep understanding of computer fundamentals and troubleshooting: hardware and software (Mac, Windows) and cloud technologies (Google Workspace, Slack, Zoom, Okta, Microsoft Entra ID/M365).
 * Experience running a ticket queue in Jira Service Management or a similar ITSM tool, with a track record of meeting SLAs.
 * Familiarity with identity/access management (Okta SSO, SCIM provisioning) and MDM for Mac and Windows fleets.
 * A positive attitude and excitement for building new processes and policies for a rapidly growing organization.
 * Experience supporting remote teams and multiple global offices using tools like Slack and Zoom.
 * A security- and compliance-focused mindset.

Our stack: Okta (identity/SSO), Google Workspace (Gmail, Calendar, Drive, Docs), Slack, Jira & Jira Service Management, Confluence, Zoom, Microsoft Entra ID/M365, Chrome, plus MDM for Mac and Windows fleets.

## Description

* Execute timely, security-critical offboarding: suspend accounts, revoke access and sessions, and reclaim licenses on the employee's last day.
 * Recover, wipe, and re-inventory hardware; coordinate remote returns for distributed employees on the last day.
 * Maintain auditable onboarding/offboarding checklists to support security and compliance reviews (e.g., SOC 2 access controls).

Ticket Queue & Support:

 * Own the day-to-day IT ticket queue in Jira Service Management: triage, prioritize, and resolve or dispatch every incoming request.
 * Meet first-response and resolution SLAs; keep requesters informed and tickets updated until closure.
 * Escalate appropriately with clear context and reproduction steps.
 * Analyze ticket trends to find recurring issues, then eliminate them through documentation, self-service, or automation.
 * Build and maintain knowledge base articles for both end users and the IT team.

General:

 * Provide help desk support to allemployees across hardware, software, AV, and access issues.
 * Maintain and support office technology (printers, Zoom Rooms, room schedulers, and more).
 * Own IT asset management with accurate, actionable records of all equipment through its lifecycle.
 * Administer and integrate cloud services (Google Workspace, Microsoft Entra ID/M365, Slack, Okta, Jira, Confluence, Zoom, and more).
 * Promote IT best practices and constantly ask: "How can I make things better?"
 * Be in-office 100% of the time., * Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling.
 * No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
 * Message frequency will vary depending on the application process.Msg & data rates may apply.
 * OPT out at any time by texting "Stop".