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# IT Litify Support Tech

- **Company:** MORGAN & MORGAN, P.A.
- **Location:** Tampa, FL, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Active Directory, Virtual Desktops, Networking Basics, Remote Service Software, Salesforce.Com, VMware Horizon View, Process Builder (Salesforce), Salesforce Sales Cloud, Data Objects, Api Management
- **Published:** September 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=27cc855f9322f6ee

## About the Role

* Minimum of 2 years of experience in a Service Desk\Helpdesk Role.
 * Strong problem analysis and problem-solving skills.
 * Excellent written and verbal communication skills.
 * Exceptional customer service and interpersonal skills, with the ability to work effectively with end-users at all technical levels.
 * Ability to multitask, prioritize, and adapt in a fast-paced environment.
 * Knowledge and understanding of Active Directory functionality.
 * Proficient in Microsoft Office 365 applications.
 * Experience documenting all aspects of troubleshooting and issue resolution.
 * Familiarity with basic networking concepts.
 * Willingness to work flexible hours, including weekends and holidays.
 * Resourceful, well organized, highly dependable, efficient and detail oriented., * 1-2 years of experience supporting Salesforce
 * Knowledge of configuring Salesforce functions including but not limited to, custom objects, profiles, roles, permission sets, validation rules, workflows, process builder, visual workflows, reports and dashboards.
 * Experience working with Salesforce Service Clouds is a plus
 * Experience working with Salesforce Lightning interface.
 * Knowledge of API integrations and Salesforce AppExchange solutions
 * Familiarity with other ITSM platforms such as Freshservice.
 * Experience with VMWare Horizon Virtual Desktops.
 * ITIL Foundation certification.
 * Experience with remote support tools.

If you are customer-focused, technically adept, and thrive in a collaborative environment, we encourage you to apply for this exciting opportunity.

## Description

We are seeking a highly motivated and skilled IT Salesforce Service Desk Agent to join a rapidly growing team located in Miami, FL. The successful candidate will provide frontline technical support with a focus on Salesforce, troubleshooting and resolving issues, and ensuring an exceptional customer experience. The agent will also collaborate with Salesforce admins and other IT teams to deliver comprehensive solutions., * Provide frontline Salesforce technical support to end-users via phone calls, email, and chat

 * Respond to Salesforce-related tickets escalated from other technicians and act as a subject matter expert (SME) for the platform.
 * Collaborate with Salesforce Administrators, Developers, and other IT teams to resolve complex issues or provide feedback on system improvements.
 * Create and update knowledge base articles and user guides for common Salesforce issues.
 * Respond to inquiries in a timely and professional manner while maintaining a high level of customer satisfaction.
 * Exceptional customer service and interpersonal skills, with the ability to work effectively with end-users at all technical levels
 * Troubleshoot and resolve technical problems, escalating to higher-level support or development teams when necessary.
 * Record and document all requests, incidents, and troubleshooting steps in our Freshservice platform.
 * Maintain a high First Call Resolution rate and meet key performance indicators (KPIs), including ticket response and resolution time.
 * Work collaboratively with other members of the IT Service Desk to foster a team-oriented environment.
 * Assist in training end-users on Salesforce features, best practices, and new updates.
 * Stay current on Salesforce platform updates, releases, and best practices.
 * Perform other duties as assigned.