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# Manager, Premium Suite Service

- **Company:** Golden, LLC
- **Location:** San Francisco, CA, United States
- **Experience:** Experienced
- **Salary:** $80,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Salesforce.Com
- **Published:** September 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=99bb3b4981d792ba

## About the Role

Reporting to the Director of Premium Suite Service, the Golden State organization is seeking a motivated, high-energy Manager to lead relationship management for annual suite clients at Chase Center. In this role, you will leverage elite interpersonal skills to cultivate long-term partnerships with a diverse portfolio of clients, ranging from executive assistants to C-suite leaders of major corporations.

To succeed, you must thrive in high-pressure, dynamic environments and demonstrate a "white-glove" approach to service. This is a premier opportunity to showcase your business development expertise, take full ownership of key accounts, and drive world-class client retention., * Bachelor's degree, preferably in Business, Communications, Sports Management or equivalent work experience

 * Minimum 3 years in Customer Service, Account Management, Hospitality or similar
 * Proficient skills in Microsoft Office Suite and Experience with ticketing platforms a plus (e.g. Archtics)
 * Exceptional communication, presentation, and interpersonal skills, with the ability to build rapport and influence at all levels of company
 * Strong organizational skills, with the ability to manage multiple projects and priorities simultaneously in a fast-paced environment.
 * Flexibility with changing priorities; ability to organize and prioritize workload
 * Proactive, self-motivated, and results-oriented with a strong customer-centric mindset
 * Must be available to attend all Golden State games and Chase Center events to drive business relationships (includes weekends, holidays, and late nights)

## Description

* Act as the primary point of contact and trusted advisor for a portfolio of assigned customers, fostering strong, long-term relationships
 * Contribute to all meetings with prospective and existing clients to ensure overall objectives are understood and long-term business relationships maintained
 * Identify opportunities for account expansion (upsell/cross-sell) and collaborate with the sales team when appropriate.
 * Accountable for the long-term retention and satisfaction of premium suite clients.
 * Administer all formal updates and communications regarding Chase Center events, as well as Golden State Warriors and Valkyries games
 * Maintain detailed client records and consistently update their respective profiles in Salesforce
 * Other duties as assigned