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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician - **Company:** Electronic Power Design - **Location:** Houston, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, AutoCAD, Active Directory, BIOS, VoIP, Business Software, Business Systems, Command-Line Interface, Command Prompt, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Ethernet, Firmware, Information Technology Operations, Networking Hardware, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Windows Servers, Windows PowerShell, Remote Desktop Services, Anti-Phishing, TCP/IP, Transmission Control Protocol (TCP), Virtual Local Area Networks, Windows Desktop, Wireless Access Point, Wireless Networks, Diagnostic Tools, Storage Devices, Extensible Firmware Interface, Peripherals, Malware, Computer Equipment, Information Technology, Laptops, Application Client, Server Operating Systems & Platforms - **Published:** September 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=dbed8407b4929753 ## About the Role We are seeking an experienced and hands-on IT Technician to provide technical support across EPD's office, engineering, and manufacturing environments. This is not an entry-level position; the ideal candidate brings at least 2-3 years of desktop and technical support experience and is comfortable independently troubleshooting Windows systems, hardware, software, networking, printers, business applications, and production-floor technology. The IT Technician will take ownership of support issues from diagnosis through resolution while collaborating with the IT team, supporting employees professionally, maintaining IT equipment and infrastructure, and escalating complex issues when appropriate., * Minimum 2-3+ years of hands-on desktop support or IT technical support experience. * Strong Windows desktop troubleshooting and PC hardware diagnostic, repair, deployment, and imaging skills. * Working knowledge of Active Directory, role-based access controls, Windows Server environments, network shares, permissions, and print services. * Strong understanding of TCP/IP networking, DNS, DHCP, VLANs, VPNs, wired and wireless networking, and network troubleshooting. * Experience using Windows command-line utilities and built-in diagnostic tools; PowerShell experience is a plus. * Working knowledge of structured Ethernet cabling and physical network troubleshooting. * Understanding of endpoint security, phishing, malware indicators, suspicious system behavior, and appropriate security escalation. * Strong written and verbal communication skills with the ability to provide professional support to both technical and nontechnical users. * Ability to work independently, take ownership of problems, research unfamiliar issues, prioritize effectively, and recognize when escalation is necessary., * Associate's degree or formal education in Information Technology, Computer Science, or a related field. * CompTIA A+, Network+, or similar technical certifications. * PowerShell experience. * Experience supporting Windows Server environments, network printers, VPN connectivity, and Remote Desktop. * Experience supporting manufacturing or industrial technology environments. * Experience with structured cabling, wireless access points, cameras, and low-voltage IT equipment. * Experience supporting Microsoft Office, Teams, AutoCAD, ERP applications, and related business systems. * Demonstrated technical ability and practical hands-on experience may be considered in lieu of formal education or certifications. ## Description * Provide in-person, telephone, and remote technical support for Windows desktops, laptops, peripherals, and approved business applications. * Troubleshoot hardware, software, operating-system, user-profile, driver, service, and connectivity issues. * Use Windows diagnostic tools, Device Manager, command-line utilities, logs, and other technical resources to identify and resolve problems. * Install, configure, deploy, refresh, repair, and decommission desktop and laptop computers. * Troubleshoot and replace PC hardware, including memory, storage devices, docks, monitors, and peripherals. * Support BIOS/UEFI settings, firmware, boot configuration, and related hardware functions. Network, Systems & Application Support * Support Active Directory users, computers, group membership, account access, and permissions within established role-based access policies. * Troubleshoot TCP/IP connectivity, DNS, DHCP, gateways, VLANs, VPN connections, Remote Desktop, and wired and wireless networking. * Support network printers, scanners, industrial label printers, and Windows print-server environments. * Support Microsoft Teams, Microsoft Office applications, AutoCAD installations, ERP client software, and other approved business applications. * Provide basic support for mobile devices, VoIP endpoints, conference-room technology, displays, cameras, microphones, and related equipment. Infrastructure & Manufacturing Support * Support technology used throughout EPD's manufacturing and production environments. * Perform physical network troubleshooting, including tracing network drops, identifying patch-panel and switch ports, and testing cabling. * Pull, terminate, label, and test Ethernet cabling using appropriate structured-cabling practices. * Install and replace wireless access points, cameras, and other low-voltage IT equipment as required. * Use cable testers, tone/probe equipment, termination tools, hand tools, and other diagnostic equipment safely and effectively. IT Operations & Customer Support * Maintain accurate IT asset records, equipment assignments, spare-parts inventory, and organized equipment storage areas. * Support employee onboarding and offboarding, including workstation preparation, deployment, equipment recovery, and asset updates. * Participate in IT projects, system deployments, maintenance activities, and technology improvement initiatives. * Prioritize support requests based on urgency and business impact and follow assigned issues through resolution. * Create clear ticket notes and technical documentation while communicating professionally with technical and nontechnical employees. * Participate in occasional after-hours maintenance, deployments, or support when business needs require it. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [WeAreDevelopers LIVE - Playing in Production](https://www.wearedevelopers.com/videos/100363-wearedevelopers-live-playing-in-production) - [10M Data Records Lost, Underwater Computing, and Psychedelic Fish - Matthias Geniar](https://www.wearedevelopers.com/videos/1908-10m-data-records-lost-underwater-computing-and-psychedelic-fish-matthias-geniar) - [How to Navigate Professional Relationships in the Tech Industry](https://www.wearedevelopers.com/videos/1276-how-to-navigate-professional-relationships-in-the-tech-industry) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)