> Markdown version of [/jobs/ext/3346175-support-engineer](https://www.wearedevelopers.com/jobs/ext/3346175-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Engineer - **Company:** Langdock - **Location:** Berlin, Germany - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Information Engineering, Bug Reporting, Information Technology, Api Management - **Published:** September 14, 2026 - **Apply:** https://startup.jobs/support-engineer-working-student-m-f-d-langdock-10061589 ## About the Role * You have genuine excitement for front-line support: you take pride in helping customers, write with patience and clarity, and enjoy working through an active ticket queue. * You can commit to 20 hours per week, distributed across 5 days (Monday-Friday, ~4 hours/day) working 100% on-site from our Berlin office. * You have strong systems thinking and an analytical drive: you like breaking down tricky technical or operational problems logically and figuring out what's actually happening under the hood. * You demonstrate high agency and end-to-end ownership: you take responsibility for tickets from start to resolution, diagnosing root causes so the same issues don't keep repeating. * You have deep curiosity for applied AI and tooling: you love experimenting with new models, automations, and modern tools, and naturally look for ways technology can streamline work. * Technical or analytical background (plus): currently enrolled in Computer Science, Data Engineering, or a related field, or you have a strong track record of hands-on technical tinkering. * You communicate clearly and professionally in both German and English. * You are currently enrolled as a university student, looking for a long-term working student role (ideally 12+ months). * You are a kind person who cares about the people around you. ## Description Customer support is where our platform meets the real world. Operating a complex enterprise AI platform means dealing with nuanced technical setups, API integrations, deep compliance and security requirements, and permission architectures across large organizations. As a Support Engineer (Working Student), your primary mission is to keep our customers unblocked and happy. You will be a daily anchor in our support queue - answering technical questions, troubleshooting edge cases, and resolving customer tickets directly. Because you are present in the queue every day, you will develop a sharp eye for recurring friction. Alongside daily ticket resolution, you will raise concrete bugs to engineering, contribute to internal documentation, and help refine our AI-driven support tooling over time., * Front-Line Customer Support (Primary Focus): Spend the vast majority of your daily hours in the queue, handling customer tickets end-to-end across model quirks, API integrations, enterprise compliance, billing, and access control. * Investigate & Troubleshoot: Dig into reported issues, reproduce bugs, test potential fixes, and communicate clear, empathetic, and accurate solutions to enterprise users. * Raise Issues to Engineering & Product: Flag recurring user friction, document edge cases with clear reproduction steps, and surface bugs directly to engineering. * Improve Support Operations: Suggest practical tweaks to our support workflow and test internal AI tooling to help resolve routine questions faster. ## Related Videos - [Debugging in the Dark](https://www.wearedevelopers.com/videos/1658-debugging-in-the-dark) - [Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn](https://www.wearedevelopers.com/videos/1856-beyond-hiring-building-a-sustainable-talent-acquisition-engine-at-deutsche-bahn) - [From APIs to MCP: Enterprise Governance, Registry, and Controls](https://www.wearedevelopers.com/videos/100336-from-apis-to-mcp-enterprise-governance-registry-and-controls) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) ## Related Articles - [How to Find Tech Jobs in Berlin](https://www.wearedevelopers.com/magazine/291-how-to-find-tech-jobs-in-berlin) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans)