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# IT Support Engineer

- **Company:** Oscar Associates (UK) Ltd
- **Location:** Stratford-upon-Avon, UK
- **Experience:** Expert
- **Salary:** £32,000.0 - £34,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Apple Mac Systems, Software Applications, Backup Devices, Computer Networks, Data Retrieval, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Hyper-V, Virtual Private Networks (VPN), Server Administration, TCP/IP, Virtualization Technology, CompTIA Strata - PC Hardware Technology Engineer, Data Logging, User Administration, Vmware
- **Published:** June 5, 2026
- **Apply:** https://find.jobs/jobs-near-me/it-support-engineer-stratford-upon-avon-warwickshire/2796271819-2/

## About the Role

* Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.
 * Knowledge with virtualization technologies such as VMware and Hyper-V.
 * Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN.
 * Familiarity with troubleshooting and resolving issues linked to Microsoft 365.
 * Knowledge of Active Directory and user account management.
 * Familiarity with server administration demands such as user management, file shares and security.
 * Strong communication and interpersonal skills.

## Description

As Senior Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. For this role in particular, we are building a dedicated support team for a brand new customer so it's a great opportunity to get involved from the beginning with a lot of project work!, * Monitoring & dealing with issues raised in the logging system and directly through the phone.

 * Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
 * Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.
 * Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.
 * Assist with data retrieval, backup management - either onsite or cloud based.
 * Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles.


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