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# IT User Support Specialist / Support Generalist

- **Company:** GULP Information Services GmbH
- **Location:** Jena, Germany
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Microsoft Office, Systems Integration
- **Published:** September 22, 2026
- **Apply:** https://www.gulp.de/gulp2/g/jobs/C01338760

## About the Role

Ausbildung / Hintergrund: Abgeschlossene IT-Ausbildung (z. B. Fachinformatiker/in für Systemintegration), eine vergleichbare Qualifikation oder erste praktische Erfahrung im IT-Support. Auch talentierte Berufseinsteiger / Junioren sind herzlich willkommen!

Technische Basis:

 * Grundverständnis von Windows-Betriebssystemen (Windows 10/11) sowie gängiger Hardware und Netzwerke.
 * Erste Anwendererfahrung mit Microsoft 365 / Office 365 (Teams, Outlook etc.).

Sprachkenntnisse: Fließende Englischkenntnisse in Wort und Schrift sind zwingend erforderlich, da der Support weltweit erfolgt. Gute Deutschkenntnisse werden für den Standort in Jena vorausgesetzt.

Persönlichkeit: Serviceorientierung, Kommunikationsstärke, Lernbereitschaft und eine strukturierte Arbeitsweise.



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