> Markdown version of [/jobs/ext/3350296-application-support-analyst](https://www.wearedevelopers.com/jobs/ext/3350296-application-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Application Support Analyst

- **Company:** Raymond James Financial, Inc.
- **Location:** St. Petersburg, FL, United States
- **Experience:** Experienced
- **Contract:** Contract
- **Skills:** Agile Methodology, Data Manipulation Languages, Software Debugging, Integrated Development Environments, Scrum Methodology, Standard Sql, Software Engineering, Information Technology, Splunk, Dynatrace
- **Published:** September 13, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3392070756&tx=CT323TYI&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Understanding of Software Development Lifecycle and Agile methodologies including Agile Scrum.
 * Intermediate SQL skills, with the ability to read and write queries and DML scripts.
 * Experience with tools such as Splunk and Dynatrace for searching and filtering logs for specific transactions and errors.
 * Excellent problem-solving and troubleshooting skills with the ability to diagnose complex technical issues.
 * Strong written and verbal communication skills.
 * Ability to work collaboratively and independently, managing multiple issues according to priority.
 * Familiarity with incident management and change control processes in regulated environments.

Education

 * Bachelor's: Computer Science, Information Technology, or related degree or equivalent combination of education, training, and experience.

Work Experience:

 * Minimum of 3 years of experience in a technical and application support environment.
 * Experience working in a software engineering environment is preferred.
 * Entry or junior level software engineering experience or training is highly valued for this position.

## Description

* Act as the escalation point for unresolved application issues from first-level support.
 * Partner collaboratively with software development teams to triage, analyze, and resolve issues, contributing to both the resolution process and post-issue remediation.
 * Conduct in-depth technical research and advanced diagnostics using logs, internal applications, debugging tools, and knowledge bases.
 * Reproduce reported issues in test environments, testing functionality and identifying workarounds or interim solutions where applicable.
 * Document all investigative steps, technical findings, and permanent solutions in the ticketing and knowledge base systems.
 * Participate in incident reviews and retrospectives, offering technical insight and recommendations.
 * Create and maintain knowledge base articles to support internal teams and end-users.