> Markdown version of [/jobs/ext/3350407-senior-system-operations-engineer-trade-support](https://www.wearedevelopers.com/jobs/ext/3350407-senior-system-operations-engineer-trade-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior System Operations Engineer - Trade Support - **Company:** Wells Fargo - **Location:** New York, NY, United States - **Experience:** Expert - **Salary:** $104,000.0 - $168,002.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Products, Systems Engineering, VoIP, Command-Line Interface, Cloud Computing, Collaborative Software, Microsoft Office, Virtual Desktops, Network Connections, Windows PowerShell, Remote Access Technology, Azure Active Directory, Software Deployment, Software Engineering, User Provisioning Software, Wi-Fi Technology, Scripting, Application Enhancement Tool, Software Troubleshooting, Microsoft InTune, Computer Equipment, Servicenow - **Published:** September 2, 2026 - **Apply:** https://www.manhattanjobs.com/job.asp?id=3380065477&tx=FR2724FFG&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54 ## About the Role * 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education * 3+ years of experience providing enterprise-level desktop support, including analysis and resolution of moderately complex desktop support issues requiring in-depth review * 1+ years of experience supporting and administering Microsoft Intune or Microsoft Entra ID (Azure AD) * 1+ years of Experience supporting cloud-based telephony and collaboration platforms, including Cloud9, Teams Phone, and related voice technologies. Ability to troubleshoot voice connectivity, user provisioning, trading turrets, and call quality issues in a fast-paced environment * 1+ years of experience supporting Cloud PC, VDI, or virtual desktop environments, * 4+ years of experience supporting desktop and laptop hardware configurations for Dell, HP, and Lenovo, including diagnosis of failed components across various hardware platforms * Strong knowledge of Windows 11, Microsoft 365, and enterprise desktop support in a large-scale environment * Knowledge of technology support, including printer configuration, maintenance, and repair * Strong analytical skills with a high level of attention to detail and accuracy. * Excellent verbal, written, and interpersonal communication skills * Experience with scripting, automation, and AI-powered tools * 2+ years of ServiceNow experience * 1+ year of experience with encryption technologies * Expert-level support experience with the Microsoft Office suite * Experience supporting Apple products * Experience with desktop network connectivity diagnostics and troubleshooting, including Wi-Fi * Experience troubleshooting software and application issues. * Knowledge of remote access technologies * Experience supporting an Active Directory-integrated environment. * Working knowledge of Windows command-line tools and PowerShell. * Exposure to a Trading Floor environment * Experience supporting Market Data applications * Fundamental knowledge of cloud computing concepts * Experience supporting IPC cloud-based voice applications and related trading-floor voice platforms ?Job Expectations: * Willingness to work 100% on-site at stated location on the job opening * Flexibility to work in a 24/7 environment * Ability to work on call as assigned * Flexibility to work rotating shifts ## Description Wells Fargo is seeking a Senior System Operations Engineer to join our End User Support team supporting Markets Traders and Investment Banking groups. Learn more about the career areas and business divisions at WellsFargoJobs.com. You will be responsible for providing platinum-level, end-to-end desktop and voice support to Trading Floor employees and Investment Bankers by analyzing client needs and determining the impact on the client and systems environment. You will participate in the planning, installation, and troubleshooting of new or modified desktop hardware, software, applications, and operating systems to meet client requirements. In this role, you will: * Lead or participate in initiatives and projects and act as a subject matter expert on issues escalated from Operations internal alerts, Help Desks, Support Groups, and other departments * Improve deployment processes, tools, architecture, design, day-to-day technical support, scheduling, and governance models * Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success while driving continuous service improvement * Analyze moderately complex technology operations issues that require in-depth review and contribute to the resolution of complex issues * Partner with others to deliver technology operations initiatives while leveraging a solid understanding of policies and procedures * Collaborate with management and team members to answer questions and resolve problems * Provide activity, progress, and status reports to management and communicate critical issues in a timely manner * Provide accurate problem identification, ticket documentation, customer communication, and vendor engagement * Contribute to planning activities related to technology operations projects and deliverables * Execute and oversee production deployments, including but not limited to starting and stopping jobs, updating processing tables, and developing scripts * Plan, design, document, and enforce escalation policies and procedures * Troubleshoot and triage job failures and work closely with Application Development, Production Support, and vendors to drive root cause identification and resolution * Mentor and provide guidance to junior team members ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Microservices architecture as a key element in building trading systems for global finance markets](https://www.wearedevelopers.com/videos/1196-microservices-architecture-as-a-key-element-in-building-trading-systems-for-global-finance-markets) - [JavaScript? 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