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# Desktop Support Specialist - Field

- **Company:** Infinity Natural Resources
- **Location:** Quaker City, OH, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Software Applications, Desktop Computing, Issue Tracking Systems, Networking Hardware, Virtual Private Networks (VPN), Microsoft Office, Connectivity Problems, Information Technology, Laptops
- **Published:** September 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ad80eb60f6818354

## About the Role

* 2 years of technical education or certification in Information Technology or a related field; 4 years of relevant IT support experience accepted in lieu of education.
 * 2 years of experience in a help desk, IT support, or desktop technician role preferred.
 * Foundational knowledge of Windows operating systems and standard desktop applications.
 * Ability to troubleshoot basic hardware, software, and network connectivity issues.
 * Strong written and verbal communication skills with the ability to explain technical issues to non-technical users.
 * Excellent organizational and time management skills to handle multiple requests simultaneously.
 * Customer service orientation with a professional, courteous demeanor.
 * Willingness to learn and follow standard operating procedures and technical documentation.
 * Familiarity with ticketing systems, asset tracking tools, and remote support software preferred.

Physical Requirements

 * Ability to travel up to 50% to remote field offices or field sites as needed.
 * Ability to demonstrate a strong work ethic and willingness to work extended hours when necessary.
 * Ability to perform light work, including occasionally exerting up to 20 pounds of force to lift, carry, push, pull, or otherwise move objects.
 * Ability to see, hear, talk, and perform tasks requiring manual dexterity and visual acuity, including kneeling, sitting, standing, walking, crouching, stooping, and reaching.
 * Ability to operate standard office and IT equipment including computers, mobile devices, printers, and network hardware.

## Description

* Serve as the primary IT support resource for field personnel, ensuring reliable access to critical business and operational technologies that enable safe, efficient, and uninterrupted oil and gas operations.
 * Respond to help desk tickets and support requests in a timely and professional manner.
 * Set up and configure new user hardware, software, accounts, and access in accordance with company procedures.
 * Troubleshoot and resolve basic hardware, software, and connectivity issues for desktops, laptops, printers, and mobile devices.
 * Provide first-level support for Microsoft Office products, email systems, and VPN connections.
 * Assist with onboarding and offboarding tasks including imaging workstations, disabling accounts, and collecting equipment.
 * Maintain inventory of IT equipment and ensure documentation is up to date.
 * Escalate complex technical issues to senior team members and assist in resolution as needed.
 * Support basic network troubleshooting tasks such as port resets, printer sharing, and connection diagnostics.
 * Deliver professional and courteous customer service to internal users in person, via phone, or virtually.