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# Grad 1st Line Support

- **Company:** Hays plc
- **Location:** Windsor, UK
- **Experience:** Starter
- **Salary:** £45,323.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Hard Disk Drives, Issue Tracking Systems, Security Software
- **Published:** June 5, 2026
- **Apply:** https://www.careerjet.co.uk/jobad/gb0b7fbc888349f5530e784feb9f7235bb

## About the Role

* Basic to junior-level experience in a 1st Line Support / Service Desk role
 * Working knowledge of Windows operating systems and Microsoft 365
 * Basic hardware experience (RAM and hard drive upgrades, desktop builds)
 * Ability to follow structured processes and support large-scale rollouts
 * Strong communication skills and a professional, self-aware approach
 * Comfort working in care home environments with exposure to vulnerable adults
 * A full UK driving licence is desirable due to travel requirements
 * Flexibility with working hours and occasional overnight stays

## Description

You'll be joining an organisation to help to deliver a large-scale rollout of new security software. The environment is professional, regulated, and people-focused, with a strong emphasis on care, respect, and high standards.
Your new role
As a Junior/Grad 1st Line Support Engineer, you'll play a key role in supporting an Imprivata security software rollout across their network of care homes. Working as part of a small team, you'll provide 1st line support via a ticketing system and assist field engineers with on-site installations.
The role is split between the Windsor base and care home sites, supporting desktop builds, system deployments, and desk-side setups. You'll help prepare and configure hardware, support Windows and Microsoft 365 environments, and assist engineers during installation phases. This is contract role initially for three months, with the potential to extend.
What you'll need to succeed


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