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# IT Customer Service Analyst

- **Company:** CVS Health
- **Location:** Scottsdale, AZ, United States
- **Experience:** Experienced
- **Salary:** $43,888.0 - $85,072.0
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Data Recovery, Distributed Systems, Microsoft Office, Network Administration, Computer Equipment, Information Technology, Quickbase, Hardware Asset Management, Servicenow
- **Published:** September 25, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3fc78de38bb6e21d

## About the Role

* 2+ years of experience in IT customer support role.
 * 2+ years of Microsoft Office applications.
 * Must be able to lift minimum of 50 lbs.

Preferred Qualifications:

 * 2+ years of experience troubleshooting hardware and software.
 * Service Now ticketing experience.
 * LAN certified Network administration and/or equivalent experience.
 * MCSE/MCA or related computer experience.
 * Excellent communication skills.

Education:

Verifiable High School Diploma or GED with equivalent work experience required, Bachelor's Degree in Computer Science or related discipline preferred.

## Description

As an IT Customer Service Analyst on our team, we are looking for a colleague who can provide high quality, customer focused, distributed computing services and help desk support. Our goal is to deliver innovative solutions, maintain standard practices and consistency in the distributed environments we work with.

Some of the main responsibilities of this position include:

 * Imaging laptops/desktops, installing software, packing, and prepping for shipping.
 * Receiving equipment and assisting with data recovery.
 * Perform Inventory management duties such as updating ServiceNow Hardware Asset Management (HAM) and QuickBase.
 * Distributed desktop support.
 * Desktop and infrastructure maintenance.
 * Installation services
 * Problem resolution and help desk support.
 * Installs Computer Equipment (Lease Replacements/New Hires, etc.).
 * Handles incoming SPOC phone calls as assigned.
 * Facilitate communication amongst customers, team members, and other AIS areas.
 * Supports and tests IT Technology and provides feedback to appropriate AIS Units.
 * Participating in research of nonstandard product solutions to meet customer needs.
 * Performing and participating in DBAR (Disaster Backup and recovery) initiatives, Corporate Real-estate Project initiatives (Office closures/Restacks/Consolidations), Major Project Initiatives.

You will act as point of escalation for customers, team members, and management to ensure optimum service quality through ongoing management and continuous improvement initiatives. You will manage administrative processes (asset management, De-acquisition, change/service requests, and problem management). You will ensure customer business needs are met while adhering to corporate standards and meeting Service Level Agreements. You will stay current on new technology and its benefit to the company direction.