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# Customer Implementation Consultant

- **Company:** Audiostack
- **Location:** Barcelona, Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Application Programming Interfaces (APIs), Artificial Intelligence, Information Technology Consulting, Software Coding
- **Published:** September 9, 2026
- **Apply:** https://startup.jobs/customer-implementation-consultant-audiostack-9982227

## About the Role

* 5-8 years of experience in an Implementation and Onboarding or similar role, ideally with enterprise-level customers and complex technological projects, ideally B2B.
 * Experience with Ad Operations
 * Excellent written and verbal communication skills.
 * Highly organised and detail-oriented.
 * Proven capacity to manage complex projects and drive to resolution.
 * Strong problem-solving and troubleshooting abilities.
 * Experience with technical onboarding and client management.
 * Resourceful, hard-working, and solutions-oriented mindset -- you work to solve problems proactively, exceeding client expectations.
 * Deep technical knowledge of the product and the relevant technologies.
 * Technical background, expertises and passion
 * Good communication skills to explain technical concepts to clients.
 * Proficient with Google Sheets/Excel.
 * Experience in a leading IT consulting firm is a plus.
 * Coding skills (API) optional but a plus.

## Description

* The ability to understand business processes, corporate IT as well as creating detailed offering to large scale customers.
 * Navigate a complex implementation project as process consultant alongside the Customer Success team.
 * Evaluate client's operations and software landscape to find ways to improve it and implement innovative AI audio solutions that save people time and radically improve business' operations and efficiency
 * Consult and identify opportunities, create custom offers based on the identified needs
 * Liaise with clients to clearly identify a client's yearly goals, targets, and KPIs.
 * Addressing new issues and updates for the client, and providing effective operational solutions.
 * Manage the flow of onboarding clients ahead of time and try to approximate workloads and connection/spend sprints with Operations Team
 * Build and manage processes for application rollouts, new channel rollouts, and market expansions
 * Liaise with the Sales team to understand a client's pain points, org structure, and key goals for kick-off.
 * Establish and implement standardised 'ways of working' & deliverables with a client's agency partners (i.e. Quarterly spend reports, Ad account hygiene best practice)
 * Owning key relationships and holding strategic meetings with agency & client's media team partners.


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