> Markdown version of [/jobs/ext/335484-it-support-analyst](https://www.wearedevelopers.com/jobs/ext/335484-it-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst - **Company:** Banana Moon Day Nurseries - **Location:** Warwickshire, UK - **Experience:** Experienced - **Salary:** £32,000.0 - £38,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Software as a Service, Networking Hardware, IP Cameras, Microsoft SharePoint, Microsoft InTune, Information Technology - **Published:** June 6, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=0598b6a76ebe195c ## About the Role Do you have a valid Driving License license?, Do you have experience in SharePoint?, * 3+ years in a hands-on helpdesk or field IT support role, ideally multi-site * Strong troubleshooting skills across networking, hardware, and cloud platforms * Microsoft 365 administration experience (Exchange Online, Teams, SharePoint, Intune) * Full UK driving licence * Clear communicator with non-technical users * Degree in IT/Computer Science or equivalent professional experience ## Description We're hiring an IT Support Analyst to be our dedicated UK technology resource. Based at our head office in Warwick, you'll own IT support across our nursery network and HQ - diagnosing and resolving a wide range of technical issues independently and confidently. You'll work closely with our wider IT team, which requires occasional flexibility around working hours to support cross-timezone collaboration. You'll also travel regularly to nursery locations to support new site openings, hardware installations, and on-site technical work. What You'll Do * Own IT support for nursery locations and HQ, end-to-end from first contact to resolution * Manage and resolve tickets in line with agreed SLAs * Diagnose and fix issues across hardware, networking, end-user devices, and software * Provision and configure computers, mobile devices, displays, and networking equipment * Support Microsoft 365, Active Directory/Entra ID, MDM platforms, and SaaS applications * Maintain CCTV, IP camera systems, and door access control * Build knowledgebase documentation and support end-user self-service * Travel to nursery locations across the UK for new openings and hardware rollouts ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Behind the Curtain: How Recruiters Shortlist Devs in an AI-Driven Market and How You Stand Out](https://www.wearedevelopers.com/videos/100229-behind-the-curtain-how-recruiters-shortlist-devs-in-an-ai-driven-market-and-how-you-stand-out) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)