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# Technical Printer Support Representative I (Inkjet)

- **Company:** Canon
- **Location:** Chesapeake, VA, United States (Remote available)
- **Experience:** Starter
- **Salary:** $31,200.0 - $32,302.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Computer Networks, Microsoft Office, Web Navigation, Virtual Environment, Messenger
- **Published:** September 21, 2026
- **Apply:** https://diversityjobs.com/candidate/trackback_apply?vacancyId=[vacid]

## About the Role

High school diploma or equivalent

 - Previous customer service or call center experience
 - Demonstrated knowledge of PC operating systems such as Windows and/or MAC
 - Intermediate to advanced level skills with internet navigation, instant messenger tools, and email
 - Keyboarding and MS Office proficiency
 - Ability to work independently and manage time effectively
 - Strong communicator with active listening skills and proficiency in English
 - Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment
 - Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time
 - Dependable, punctual, and consistent attendance is a must for this position
 - A reliable high-speed internet connection and a workspace free from noise and distractions

## Description

Canon ITS is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technical support.

As a Canon Technical Printer Support Representative I, you will efficiently receive and respond to inbound customer calls and inquiries, resolving various routine and complex technical inkjet printer issues in a "first call resolution strategy," escalating appropriate cases, and following up on issues to ensure timely resolution and customer satisfaction., Provide positive and professional technical support to Canon customers via phone

 - Analyze complex issues to answer questions, troubleshoot, and advise on solutions
 - Promptly identify, research, and resolve customer inquiries using all available software and network tools
 - Interact with customers and team members simultaneouslyto expedite call resolution
 - Make prompt, accurate business decisions that mutually benefit the business and the customer
 - Document interactions and resolutions in our easy-to-use applications
 - Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website, Virtual - This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs.