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# Technical Support

- **Company:** CareerCircle
- **Location:** Monroe, OH, United States
- **Experience:** Experienced
- **Salary:** $47,840.0 - $56,160.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Databases, Data Transmissions, Graphics Software, Virtual Private Networks (VPN), Microsoft Office, Software Asset Management, Data Streaming, Information Technology
- **Published:** September 26, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/oh/monroe/d4efebbe-c24c-455c-a91b-0e83353caffe

## About the Role

A high school diploma/equivalent is required. An Associates degree or better in computer science is preferred.

Minimum of (4) four years experience supporting technology users in Microsoft Windows/Active Directory and VPN environment.

Minimum of (2) two years experience managing an asset database.

Excellent interpersonal, telephone and communication skills required for effective training, documentation, and interfacing to all levels of the organization and vendors.

Proficient keyboarding skills, at least 50 WPM is a plus.

Ability to promote a positive TEAM attitude and a desire to help at all times by maintaining an approachable business posture and positive appearance and attitude towards end-users and co-workers.

Must possess great analytical skills to determine root causes and determine best course of action for effective resolutions.

Ability to prioritize multiple work items, work independently, and solve problems through advanced research and troubleshooting.

Must be able to travel to user sites by automobile or airplane to resolve issues, implement system solutions, conduct training classes, or perform maintenance on associated items.

Moderate Availability. This position carries a company-provided cell phone, which participates in a rotating on-call schedule for the after-hours end-user help line.

Skills

Help desk, Help desk support, Troubleshooting, Windows, Office 365, Technical support

Top Skills Details

Help desk,Help desk support,Troubleshooting,Windows,Office 365,Technical support, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

Operations
Procurement
Communication
Phone Support
Microsoft 365
Prioritization
Multilingualism
Customer Service
Computer Science
Active Directory
Technical Support
Help Desk Support
Analytical Skills
Microsoft Windows
Business Valuation
Business Etiquette
Inventory Management
Full Stack Development
Training Documentation
Business Transformation
Bilingual (Spanish/English)
Virtual Private Networks (VPN)
Troubleshooting (Problem Solving), One of the nation's largest concrete contractors is seeking a IT-Help Desk Tier2/ 3. This will be a mix of phone support and deskside. They must have strong customer service skills and a strong hardware/software support background.

Job Duties

Participates as a team member in all aspects of Technical Systems (Help Desk) support.

Resolves all tiers of support issues.

Expedites aged or critical tickets by monitoring the support queues.

Advises the Tech Support Manager of any outages or services problems - immediately.

Builds and maintains enterprise-class client workstation images. Includes slip-streaming of software updates.

Manages end-user hardware & software inventory.

Initiates procurement requests to maintain inventory as needed for daily support items.

Creates and maintains Microsoft Active Directory user account templates and procedures.

Participates as project lead on technical systems projects and implementations.

Answers Tech Support calls using professional etiquette.

Configures PCs and laptops using deployment/imaging software and installs at multiple site locations.

Provides support for topics as diverse as system hardware, mobile communications, networking/VPN connectivity, and desktop/server applications.

Designs documentation, templates and procedures for technical support processes.

Follows-up on unresolved calls to inform users of status and action that is pending.

Consults with other members of the IT team on matters that are beyond his/her skill sets., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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Research
Operations
Procurement
Communication
Phone Support
Microsoft 365
Prioritization
Multilingualism
Customer Service
Computer Science
Active Directory
Technical Support
Help Desk Support
Analytical Skills
Microsoft Windows
Business Valuation
Business Etiquette
Inventory Management
Full Stack Development
Training Documentation
Business Transformation
Bilingual (Spanish/English)
Virtual Private Networks (VPN)
Troubleshooting (Problem Solving)
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