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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Staff Software Engineer - Cloud Automation - Federal - **Company:** ServiceNow - **Location:** Kirkland, WA, United States - **Experience:** Experienced - **Salary:** $166,500.0 - $291,400.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), JavaScript (Programming Language), Agile Methodology, Artificial Intelligence, Amazon Web Services, Automation of Tests, Microsoft Azure, Cloud Computing, Cloud Database, Software Quality, Code Reuse, Code Review, Databases, Continuous Integration, Data Centers, Data Structures, Software Design Patterns, DevOps, Distributed Systems, Object-Oriented Software Development, Performance Tuning, Reliability Engineering, Software Engineering, Systems Integration, Cloud Platform System, System Availability, Reliability of Systems, HybridCloud, Infrastructure as Code (IaC), Kubernetes, Infrastructure Automation Frameworks, Servicenow, Golang - **Published:** September 7, 2026 - **Apply:** https://jobs.smartrecruiters.com/ServiceNow/744000148361129-staff-software-engineer-cloud-automation-federal ## About the Role * 8+ years of software development experience in Java or a comparable object-oriented programming language with a Bachelor's degree; OR 6+ years with a Master's degree; OR 3+ years with a PhD; OR equivalent work experience. * Experience integrating AI into software development workflows, engineering processes, infrastructure operations, or platform automation. * Experience developing scalable, resilient systems and leveraging AI/ML insights to enhance products, platforms, or operational outcomes. * Ability to lead projects with significant technical complexity and risk across distributed teams. * Strong foundation in distributed systems and proven experience designing and architecting large-scale cloud platforms. * Experience building scalable products, frameworks, and infrastructure automation solutions. * Excellent software engineering skills with object-oriented programming languages such as Java, JavaScript, Go, or similar. * Strong understanding of data structures, algorithms, object-oriented design principles, design patterns, and performance optimization. * Deep knowledge of database technologies and large-scale data management systems. * Experience designing and implementing automated testing frameworks and quality engineering practices. * Strong understanding of CI/CD pipelines, DevOps methodologies, and modern software delivery practices. * Experience applying failure testing, resiliency validation, fault injection, and production readiness practices to improve platform reliability. * Experience leveraging AI technologies to improve software development, engineering productivity, operational efficiency, decision-making, or problem-solving. * Experience working in Agile development environments. * Prior experience solving infrastructure and systems-level challenges in private, public, or hybrid cloud environments. Nice to Have * Hands-on experience with Kubernetes or other container orchestration platforms. * Familiarity with cloud platforms such as AWS, Azure, or GCP. * Experience with Infrastructure as Code (IaC), cloud automation, and CI/CD pipelines. * Experience building or operating large-scale infrastructure automation platforms. * Familiarity with chaos engineering, resilience testing, service observability, and reliability engineering practices ## Description This is a Flexible (Hybrid) position. Flexible positions require 2 days per week in a ServiceNow office location. We have offices in several locations, including Kirkland, WA; Santa Clara, CA; and San Diego, CA Please Note: This position will include supporting our US Regulated Markets. "This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. The Platform Infrastructure Automation team builds software that brings ServiceNow instances to life and manages their journey on our Clouds. We write software that works across tens of data centers and tens of thousands of servers around the world. Reliability and Performance are utmost important in everything we do. We use a combination of Java, JavaScript and ServiceNow platforms to achieve this. We continue to evolve our platform to use newer methodologies. We are a group of people that enjoy working with infrastructure and making it work for our customers. We work in a very collaborative environment with distributed teams that empower and enable you to succeed in your role. Your initiative (start) and drive (propel) will be unstoppable in our team. What you get to do in this role: * Partner with Product Managers, architects, stakeholders, and engineers to define requirements and deliver end-to-end cloud platform solutions. * Lead the design, development, testing, and deployment of large-scale infrastructure automation software supporting ServiceNow's global cloud platform. * Build high-quality, clean, scalable, and reusable code while driving engineering best practices including architecture reviews, code reviews, design patterns, and maintainability standards. * Leverage AI-assisted development tools and techniques to improve developer productivity, accelerate software delivery, enhance code quality, and automate engineering workflows. * Drive engineering excellence through comprehensive test automation strategies, including unit, integration, regression, and end-to-end testing. * Improve platform reliability and resilience through the use of mocks, fault injection, failure simulation, chaos engineering, and automated validation frameworks. * Contribute to the design and implementation of new platform capabilities while continuously simplifying and modernizing existing systems and workflows. * Build and operate highly reliable cloud computing solutions that scale across tens of data centers and thousands of servers worldwide. * Establish observability, performance, and operational excellence practices to ensure system reliability, scalability, and rapid incident resolution. * Solve complex distributed systems challenges in a fast-paced, highly collaborative environment while mentoring engineers and promoting technical excellence. * Drive continuous improvement of development processes, CI/CD pipelines, automation frameworks, and software quality metrics throughout the software development lifecycle, We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. ## Related Videos - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Go with the Flow: Stop the Leaks Before Your Memory's a Waterfall!](https://www.wearedevelopers.com/videos/100073-go-with-the-flow-stop-the-leaks-before-your-memory-s-a-waterfall) - [Shifting Stress to Progress— Understanding DevOps to do DevOps Better](https://www.wearedevelopers.com/videos/268-shifting-stress-to-progress-understanding-devops-to-do-devops-better) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Retooling and refactoring - an investment in people.](https://www.wearedevelopers.com/videos/371-retooling-and-refactoring-an-investment-in-people) - [The Software Engineer 2030: From Coder To AI Orchestrator? - Patrick Schnell](https://www.wearedevelopers.com/videos/1825-the-software-engineer-2030-from-coder-to-ai-orchestrator-patrick-schnell) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Countries for Software Engineers](https://www.wearedevelopers.com/magazine/267-best-countries-for-software-engineers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers)