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# Ingeniero de Soporte y Operación Plataforma IA (Part Time)

- **Company:** Grupo Digital
- **Location:** Spain (Remote available)
- **Contract:** Permanent contract
- **Skills:** Cloud Computing, AI Platforms
- **Published:** September 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a76c5658e57ed47b

## About the Role

+ 4 años de experiencia en soporte/operación TIC.
 + 2 años de experiencia en soporte N2/N3 de plataformas Cloud o IA.
 * Experiencia en RCA (Root Cause Analysis).
 * Experiencia en gestión de incidencias.
 * Certificación ITIL Foundation o superior., * Experiencia específica en operación de plataformas de IA.
 * Experiencia en entornos Cloud.
 * Experiencia en resolución de incidencias complejas y escalados técnicos.

## Description

Buscamos un/a Ingeniero/a de Soporte y Operación para garantizar la estabilidad, resolución de incidencias y correcta operación de una plataforma tecnológica de IA., * Dar soporte y operar una plataforma tecnológica basada en IA y Cloud.

 * Atender y resolver incidencias de nivel N2/N3.
 * Realizar análisis de causa raíz (RCA) sobre incidencias.
 * Gestionar, diagnosticar y hacer seguimiento de incidencias hasta su resolución.
 * Contribuir a la estabilidad, disponibilidad y correcto funcionamiento de la plataforma.
 * Colaborar con los equipos técnicos implicados en la operación y soporte.


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