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# Technical Support Engineer

- **Company:** Nozomi Networks
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Systems Engineering, Unix, Cyber Security, Computer Engineering, FreeBSD, Network Security, PostgreSQL, Scripting, Information Technology, Process Control Systems, Api Management
- **Published:** September 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6f6b9f2eaf617f91

## About the Role

* Proven experience working in customer-facing roles as Technical Support Engineer or Systems Engineer.
 * Experience in network security in a support, design, consultancy or operations role.
 * Strong knowledge of Unix Systems, virtualisation technologies, scripting, and API integrations.
 * Knowledge of common networking, security protocols and applications.
 * Detailed technical experience in installations, configuration and operation of security appliances in large complex environments.
 * Strong knowledge of information security principles.
 * Excellent troubleshooting skills.
 * Strong communication (written/verbal) and presentation skills.
 * Solid working proficiency in both written and spoken English.
 * Ability to operate in settings with strong confidentiality and data privacy protocols.
 * Comfortable using FreeBSD.
 * Knowledge of PostgreSQL.
 * Bachelor's Degree (or equivalent) in Computer Engineering (CE), or Computer Science (CS) or equivalent education/training/experience.
 * Experience in the field of ICS (Industrial Control Systems) security projects.

## Description

As we expand our product portfolio and global presence, our Delivery department is hiring a Technical Support Engineer to execute on delivering excellent support to resolve technical issues and bring about improvements in processes with autonomy., * Embody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust

 * Provide post-sales break-fix, consulting, and collaboration with all stakeholders to resolve technical issues.
 * Perform exceptional customer service relating to infrastructure design, deployment, testing and verification, as well as optimisation as needed.
 * Drive interactions with customers for resolution of issues while interacting internally with Product and Engineering Teams as needed.
 * Develop and maintain core competency on Nozomi Networks entire product line and technologies.
 * Create knowledge base content where none exists while updating existing to correctly position solutions.
 * Understanding of critical account infrastructure and technical environments.
 * Provide white-glove treatment for critical accounts.
 * Replicate and reproduce customer issues in the lab prior to escalating issue internally.