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# ServiceNow Developer

- **Company:** Opus Recruitment Solutions
- **Location:** London, UK
- **Salary:** £91,000.0 - £104,000.0
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, Agile Methodology, Artificial Intelligence, Amazon Web Services, DevOps, Scrum Methodology, ServiceNow Application Engine, Systems Integration, Build Management, Servicenow
- **Published:** June 9, 2026
- **Apply:** https://www.reed.co.uk/jobs/servicenow-developer/56999680

## About the Role

* Proven experience working with the ServiceNow platform (development, configuration, and customisation)
 * Strong understanding of ServiceNow capabilities and architecture
 * Experience with:
 + IT Service Management (ITSM)
 + Customer Service Management (CSM)
 * Exposure to Now Assist (AI-driven capabilities) within ServiceNow
 * Experience delivering solutions in UK public sector or regulated environments
 * Solid understanding of Agile methodologies and delivery frameworks
 * Strong communication and stakeholder management skills

Desirable Skills

 * Experience with ServiceNow integrations and advanced platform features
 * Broader module exposure beyond ITSM/CSM
 * Agile certifications or formal training (e.g. Scrum)

Qualifications & Certifications

 * Relevant ServiceNow certifications such as:
 + Certified System Administrator (CSA)
 + Certified Application Developer (CAD)
 + CIS-ITSM / CIS-CSM (preferred)
 * Additional certifications are advantageous

## Description

Job Description: ServiceNow Developer (Associate Level)Overview We are seeking an Associate ServiceNow Developer to join a dynamic Agile delivery team supporting NHS England (NHSE). This role is focused on designing, developing, and optimising ServiceNow solutions to improve business processes, enhance automation, and future-proof digital services.
The ideal candidate will have strong hands-on experience with the ServiceNow platform, particularly within ITSM and CSM modules, and a proven ability to deliver high-quality solutions in a regulated or public sector environment.
Key ResponsibilitiesServiceNow Development & Delivery

 * Analyse business requirements and translate them into scalable ServiceNow solutions
 * Configure and customise ServiceNow applications in line with best practices
 * Develop Proof of Concepts (POCs) to validate solutions prior to deployment
 * Implement new modules, platform enhancements, and architectural changes
 * Design and build integrations with third-party systems where required

Process Optimisation & Automation

 * Identify opportunities to streamline and automate workflows
 * Deliver solutions that improve operational efficiency and user experience
 * Support innovation using ServiceNow capabilities, including Now Assist features

Quality & Standards

 * Collaborate closely with QA teams to ensure robust, high-quality deliverables
 * Follow ServiceNow coding standards, design principles, and community guidelines
 * Ensure solutions are scalable, secure, and aligned with long-term platform strategy

Stakeholder Collaboration

 * Work within Agile frameworks (Scrum, PI planning) to deliver iterative improvements
 * Engage with technical and non-technical stakeholders to gather and refine requirements
 * Communicate effectively across teams to ensure alignment and successful delivery

Reporting & Insights

 * Develop dashboards and reporting capabilities within ServiceNow
 * Provide insights to support operational decision-making and performance tracking, * Travel to client offices in London, Leeds, and Exeter as required
 + Quarterly PI planning sessions
 + Occasional in-person workshops
 * Some overnight stays may be required
 * Travel and expenses are not billable

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