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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Data Services Generalist - **Company:** Branching Minds - **Location:** United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Application Programming Interfaces (APIs), Agile Methodology, System Configuration, Customer Data Management, Data as a Services, Data Validation, Data Files, Data Integration, Data Sharing, Data Systems, Database Queries, File Transfer, JSON, LiveChat, Simple Data Format, SQL Databases, Extensible Markup Language (XML), File Transfer Protocol (FTP), Data Ingestion - **Published:** September 10, 2026 - **Apply:** https://startup.jobs/data-services-generalist-fully-remote-branching-minds-10025746 ## About the Role * 2-3 years of experience providing exceptional customer-facing data support * Effectively translate data and technology concepts to a non-technical audience * Knowledge of and ability to interpret EdTech data: rostering, demographics, assessment, and SIS data * Great at prioritizing multiple needs and organizing time to complete tasks in a timely manner * Love data tracking and maintenance * Microsoft Excel = your happy place * Have great oral, written, and interpersonal skills, providing a high level of customer service * Eager to enhance and grow your technical skill set * Passionate about improving education and committed to equity of success for all learners * Comfortable with the dynamic, fast-paced culture of a startup, and able to remain organized when faced with multiple priorities, * Proficiency with data validation, transformation, and troubleshooting in Excel/Google Sheets * Familiarity with SQL and database querying for data validation and troubleshooting * Experience working with data integration tools, APIs, or SFTP file transfers * Ability to interpret and troubleshoot CSV/flat files, XML, and JSON formats, Independent, Relaxed, Ownership, Flexibility, Always Learning, Casual, Adaptable, "Best Idea Wins," Passionate, Dedicated, Very Capable/Competent, Efficient, Communicative, Welcoming, Caring, Scrappy, Friendly, Co-operative, Agile, Supportive, Principle-Driven, Respectful, Practical, Attentive, Funny, Self-Motivated, Silly Parrots. ## Description The Data Services Generalist at Branching Minds is a flexible role designed to support customer data needs across the lifecycle, supporting both new customer implementations and ongoing data services. This role will flex to provide hands-on support where needed most, whether that's managing implementations during peak onboarding seasons or supporting existing customers' data services throughout the year. The Generalist role is pivotal in ensuring customers have a seamless, accurate, and efficient data experience that maximizes their use of the Branching Minds platform., * Guide customers through the data onboarding process, including data integration and platform configuration. * Work with designated customers to understand their goals, data systems, and integration needs, translating them into BRM platform requirements. * Connect customer systems (rostering, assessments, student tracking, etc.) to the Branching Minds platform. * Create, execute, and adapt implementation plans to fit the unique needs of each customer. * Maintain regular communication with customers regarding implementation progress, data ingestion, and configurations. * Monitor, troubleshoot, and escalate data issues during implementation, proactively identifying risks. * Document and track implementation processes and decisions. * Act as a liaison between district partners and internal teams, advocating for customer needs and providing feedback to improve processes. * Provide exceptional customer support via live chat, email, video calls, and phone regarding ongoing data needs. * Resolve customer data inquiries promptly and effectively, adhering to KPI targets. * Review, validate, and ingest incoming customer data files, providing targeted feedback on errors or formatting issues. * Maintain accurate customer data profiles, including their systems, file formats, and integration details. * Support Customer Success Managers in addressing ongoing customer data needs and facilitating district expansions. * Facilitate regular outreach to ensure timely data file sharing. * Execute the escalation process for data issues, coordinating across internal teams and ensuring timely customer communication. * Support customers with new integrations, changes in data-sharing, and offboarding when needed. * Act as a subject matter expert on BRM data processes, translating technical concepts for non-technical users. * Deliver ongoing data support for districts, ensuring their needs are met effectively. * Additional responsibilities may be assigned as needed., * 30-minute Phone Screening with the Senior Director of Implementation & Data Services * 60-minute Asynchronous Skills Interview facilitated by the Senior Director of Implementation & Data Services, which includes data and writing prompt activities * 60-minute Group Interview with members of the Implementation & Data Services Team ## Related Videos - [From Messy Queries to Scalable Systems - How Data Engineering actually works](https://www.wearedevelopers.com/videos/100203-from-messy-queries-to-scalable-systems-how-data-engineering-actually-works) - [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json) - [Introduction to TXT](https://www.wearedevelopers.com/videos/30-introduction-to-txt) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Introducing JSON Structure](https://www.wearedevelopers.com/videos/100219-introducing-json-structure) - [Implementing continuous delivery in a data processing pipeline](https://www.wearedevelopers.com/videos/73-implementing-continuous-delivery-in-a-data-processing-pipeline) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Dev Digest 139 - Soft and hard queries](https://www.wearedevelopers.com/magazine/487-dev-digest-139-soft-and-hard-queries)