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# Help Desk Support

- **Company:** Everforth Apex
- **Location:** Daytona Beach, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Cyber Security, Information Security Management, Microsoft Software, Anti-Phishing, ServiceNow IT Service Management, Software Troubleshooting, Servicenow
- **Published:** September 30, 2026
- **Apply:** https://www.dice.com/job-detail/6c77a7fd-82fc-4a67-8c51-4ee37693b8b5

## About the Role

We are seeking a Service Desk Analyst to provide Tier 1 and Tier 2 technical support in a dynamic enterprise environment. This role involves supporting employees through various channels, including phone, email, and in-person assistance, while troubleshooting a range of hardware, software, and access-related issues. The successful candidate will be a self-starter who is technically capable, security-conscious, and comfortable taking ownership of issues from initial contact through resolution or escalation., * Three or more years of experience in a Tier 1 or Tier 2 service desk, help desk, or desktop support role.

 * Hands-on experience troubleshooting Windows 10 and Windows 11.
 * Familiarity with macOS and Apple devices; professional or personal experience is acceptable.
 * Experience using a ticketing or incident-management system.
 * Knowledge of information security practices, including password protection and phishing awareness.
 * Strong troubleshooting, critical-thinking, and communication skills.
 * Ability to work onsite in Daytona Beach during the initial onboarding period.
 * Availability for the 11:00 a.m. to 8:00 p.m. shift.

Preferred Qualifications

 * Experience with ServiceNow.
 * Experience supporting users in a large enterprise environment.
 * Experience providing executive or VIP technical support.
 * Familiarity with both remote and hands-on desktop support.

Work Environment

This role will begin with a requirement to be onsite five days per week in Daytona Beach to facilitate training and team integration. Following a successful onboarding period and demonstrated ability to work independently, a hybrid schedule may become available, consisting of three days in the office and two days remote. The standard work schedule is Monday through Friday, 11:00 a.m. to 8:00 p.m.

## Description

* Provide Tier 1 and Tier 2 technical support via phone calls, email, self-service requests, and the ticketing platform.
 * Troubleshoot Windows 10, Windows 11, and macOS environments, including PCs and MacBooks.
 * Support Microsoft applications, printers, mobile devices (iPhone/Android), and other workplace technologies.
 * Assist with new computer and mobile device setups, account unlocks, and password resets.
 * Provide occasional desk-side support to employees in the Daytona Beach office.
 * Respond to support requests from general employees and VIP users.
 * Document troubleshooting steps and resolutions accurately in the ServiceNow ticketing system.
 * Escalate ERP and business-application issues to the appropriate application support team.
 * Adhere to information security policies and use sound judgment when working with elevated administrative permissions.