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# Help Desk Engineer - Desktop Support

- **Company:** The Link
- **Location:** Las Vegas, NV, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Artificial Intelligence, Macintosh Computers, Microsoft Outlook, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Multi-Factor Authentication, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Microsoft PowerPoint, Azure Active Directory, Microsoft Copilot, TCP/IP, Wi-Fi Technology, Microsoft Power Automate, Microsoft InTune, Information Technology, Claude, GPT
- **Published:** September 30, 2026
- **Apply:** https://www.dice.com/job-detail/7ca886d3-f4c0-4e04-9a18-55214ec81742

## About the Role

+ 3+ years in help desk or desktop support
 + Comfortable supporting executives professionally and confidentially
 + Strong people skills and problem-solving ability
 + Able to juggle multiple tasks independently Technical Skills
 + Windows 11 and macOS
 + Microsoft 365, Intune, Entra ID (Azure AD), MFA
 + Setting up computers and phones (iPhones)
 + Basic networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
 + ScreenConnect (remote support tool)
 + Software: Maestro PMS, Daylight, Scala
Preferred, not Required

 + Experience in hotels, resorts, or casinos
 + Microsoft certifications (MS-900, MD-102, etc.)
 + Interest in AI technology such as Copilot, PowerAutomate, ChatGPT, Claude

## Description

The Help Desk Engineer is responsible for providing exceptional technical support to corporate and property employees, including regular interaction with C-level executives and senior leadership. This role delivers white-glove support for desktops, laptops, mobile devices, collaboration technologies, and applications while ensuring excellent customer service and timely issue resolution. The ideal candidate possesses strong technical troubleshooting skills, a professional executive presence, and hands-on experience supporting enterprise technologies in a fast-paced environment.
Help People with Tech Problems

 + Support executives and staff with computers, phones, and accounts
 + Reset passwords, fix login/MFA issues, troubleshoot email and Microsoft 365 apps
 + Fix network, VPN, and printer issues
 + Explain tech stuff in plain language Manage Computers & Devices
 + Set up and fix Windows and Mac computers
 + Handle computer upgrades, replacements, and re-imaging (wiping/reinstalling)
 + Set up monitors, docking stations, printers, and conference room equipment Manage Phones
 + Set up and support iPhones for staff
 + Use Microsoft Intune to manage company devices Support Microsoft Tools
 + Help with Outlook, Word, Excel, PowerPoint, Teams, OneDrive
 + Manage Microsoft 365 accounts and licenses
 + Handle device enrollment and policies through Intune Support Company-Specific Software
 + Troubleshoot hotel management systems (Maestro PMS, Daylight, Scala digital signage)
 + Work with outside vendors when issues are too complex to fix alone Remote Support
 + Fix issues remotely using ScreenConnect
 + Keep clear notes on what problems came up and how you solved them Support Office Technology
 + Fix desk phones, video conferencing, TVs/signage, and meeting room tech
Keep Records & Improve Things

 + Log all tickets and solutions in the IT system
 + Write help articles for common problems
 + Spot recurring issues and suggest better long-term fixes