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# IT Support Specialist

- **Company:** Bee Talent Solutions
- **Location:** Tampa, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Confluence, JIRA, Software as a Service, Cyber Security, Computer Networks, Identity and Access Management, Network Connections, Productivity Software, Service Pack, Okta, Reliability of Systems, Microsoft InTune, Information Technology, Slack, Casper Suite, Gsuite, Servicenow, Unified Endpoint Management
- **Published:** September 21, 2026
- **Apply:** https://www.dice.com/job-detail/2c2417ae-2224-492e-a5c1-df60b8e5e7fe

## About the Role

* Experience: 2+ years in an enterprise IT support, Help Desk, or End User Services role.
 * OS Expertise: Proficiency supporting both macOS and Windows operating systems in a corporate network environment.
 * Identity & Access Management: Hands-on experience with identity platforms (Okta, Active Directory) and Mobile Device Management (Jamf Pro, Microsoft Intune).
 * Core SaaS Stack: Familiarity with managing cloud tools like Google Workspace, Slack, Zoom, and Jira/Confluence.
 * Troubleshooting: Strong analytical skills with a methodical approach to diagnosing hardware, application, and basic network issues.
 * Culture Fit: Alignment with client's core values-Openness, Optimism, and Ownership-and a customer-first service mindset.

## Description

As an End User Services Specialist, you will deliver technical support and seamless IT operational experiences to internal team members. You will act as a primary technical resource, ensuring local and remote employees have the hardware, software, identity access, and network reliability needed to build the future of construction technology., * Provide Tier 1-2 technical support for hardware, software, network connectivity, and operating systems (macOS, Windows) across global offices and remote setups.

 * Manage the full employee onboarding and offboarding lifecycle, including laptop provisioning, endpoint configuration (Jamf, Intune), and identity lifecycle access (Okta, Active Directory).
 * Maintain ticket queues in ITSM platforms (e.g., Jira Service Management, ServiceNow), managing incidents and service requests within strict SLA targets.
 * Troubleshoot productivity tools and SaaS platforms, including Google Workspace, Slack, Zoom, Microsoft 365, and Zoom Rooms.
 * Partner with IT Infrastructure and Information Security teams to deploy system updates, security patches, and enforce endpoint compliance.
 * Maintain an organized inventory of hardware assets, accessories, and licenses; coordinate hardware repairs, warranty replacements, and hardware refreshes.
 * Draft, maintain, and update self-service knowledge base documentation for internal users and team standard operating procedures (SOPs).


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