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# IT Onsite Technician

- **Company:** Hemmersbach GmbH & Co. KG
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Active Directory, Issue Tracking Systems, Software Engineering, ServiceNow IT Service Management, Software Troubleshooting, User Administration, User Accounts
- **Published:** September 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5ee59d34ec08513a

## About the Role

* 2-3 years of PC and laptop hardware support experience.
 * Experience supporting local and remote users, including VIP users.
 * Knowledge of Active Directory and user account management.
 * Experience using IT ticketing systems to log and track incidents.
 * Ability to provide Smart Hands/Hands and Eyes support.
 * Experience with hardware deployment, upgrades, and inventory management.
 * Strong troubleshooting, communication, and customer service skills.
 * Good English communication skills for working with international teams.

## Description

* Provide first-line technical support and serve as the primary contact for users.
 * Troubleshoot hardware and software issues and resolve user incidents.
 * Perform IMACD activities (install, move, add, change, and dispose of workstations).
 * Install, configure, maintain, and upgrade hardware and software.
 * Manage user accounts and document resolutions in the ticketing system.
 * Support onsite technicians, remote offices, and meeting room equipment.
 * Coordinate with external service providers and vendors.
 * Attend weekly meetings with international teams and maintain IT asset inventory.