> Markdown version of [/jobs/ext/3362062-trilingual-technical-support-specialist-saas](https://www.wearedevelopers.com/jobs/ext/3362062-trilingual-technical-support-specialist-saas). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Trilingual Technical Support Specialist | SaaS

- **Company:** Ringover
- **Location:** Barcelona, Spain
- **Contract:** Permanent contract
- **Skills:** JIRA, VoIP, Software as a Service, Salesforce.Com, TCP/IP, Zendesk
- **Published:** September 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=63ea5875273f7a47

## About the Role

* You're organized, independent and proactive, and taken an active interest in your work
 * You demonstrate empathy and a strong sense of customer relationship
 * You have good analysis capacities and enjoy problem-solving
 * You're good at verbal and written communication
 * You know how to explain technical issues to any person you're talking to, regardless of their technical knowledge
 * You master the network domains, VoIP, TCP/IP, internet, etc.
 * You're versatile, thorough and can quickly get to grips and understand the solutions/tools that you'll be working with.
 * You are fluent in French, English and Spanish.
 * Knowledge of the Zendesk, Jira and Salesforce tools is appreciated

## Description

* Oversee end-to-end management of technical incidents via phone support.
 * Promptly resolve technical issues, collaborating with cross-functional teams.
 * Analyze requirements, offering effective solutions for client needs.
 * Ensure compliance with Service Level Agreements in all client interactions.
 * Clearly communicate technical information to diverse audiences.
 * Efficiently manage tickets, prioritizing based on urgency and impact.
 * Collaborate with internal teams to escalate and resolve high-priority issues.