> Markdown version of [/jobs/ext/3362132-team-lead-microsoft-dynamics-365-it-operations](https://www.wearedevelopers.com/jobs/ext/3362132-team-lead-microsoft-dynamics-365-it-operations). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Team Lead Microsoft Dynamics 365 IT Operations - **Company:** Liebherr - **Location:** Madrid, Spain - **Salary:** €50,000.0 - €60,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Azure, Monitoring of Systems, Issue Tracking Systems, Information Technology Operations, Microsoft Dynamics, SAP (Applications), Systems Integration, Information Technology, Data Management, User Administration - **Published:** September 4, 2026 - **Apply:** https://www.adzuna.es/contact-us.html ## About the Role Bachelor's degree in Information Technology, Engineering, or a related field. 5-8 years of experience in IT operations or application support, ideally in Microsoft Dynamics 365 / CRM / Power Platform environments. Proven experience in operating and supporting business-critical applications, including incident, problem, and change management processes. Strong understanding of Microsoft Dynamics 365 (Customer Engagement) and related technologies (Power Platform, Azure integrations). Experience in troubleshooting across application, integration, and interface layers. Practical knowledge of Azure-based integrations and how to manage and coordinate interface-related issues. Experience with ticketing systems, monitoring tools, and operational reporting. Experience in leading or coordinating a small team, with the ability to guide, motivate, and support team members. Strong analytical and problem-solving skills, with a structured and service-oriented mindset. Excellent communication skills, with the ability to interact effectively with both business users and technical teams. Experience working in international and cross-functional environments. Fluent in English (written and spoken); additional languages (e.g., Spanish or German) are an advantage. Willingness to travel internationally (up to 30%) as required. ## Description Join Liebherr, a global leader in engineering and manufacturing, as we advance our digital transformation journey. We are looking for a motivated Team Lead Microsoft Dynamics 365 IT Operations (m/f/d) to support and operate our global CRM and Field Service platform (OneCRM), based in our IT Shared Service Centre (LSS) in Madrid. In this role, you will lead the day-to-day IT operations of Microsoft Dynamics 365 (Customer Engagement) and its Azure-based integrations, ensuring system stability, service quality, and business continuity. You will combine hands-on operational expertise with team leadership, acting as the central point of coordination between business users, support teams, and technical stakeholders. This is an excellent opportunity to take ownership of a business-critical platform in a global environment, while contributing to the continuous improvement and stabilization of a modern CRM and Field Service solution. Creating passion: your responsibilities Lead the day-to-day IT operations of Microsoft Dynamics 365 (CRM) and related Azure integrations, ensuring system stability and service continuity. Manage and coordinate incident management, service requests, and ticket handling, ensuring timely resolution and high-quality support. Act as the main operational interface between business users, support partners, developers, and infrastructure teams. Provide hands-on support, including troubleshooting, user administration (roles, access), and issue follow-up. Monitor and support interfaces and integrations between Dynamics 365, SAP, master data systems, and other connected applications. Support deployment and release activities from an operations perspective, including environment checks and release validations. Maintain and improve operational documentation, procedures, and knowledge base content. Identify recurring issues and drive service stabilization, root cause analysis, and continuous improvement initiatives. Translate operational findings into improvement actions, change requests, and problem management activities. Lead and coordinate a small operations team (approx. 2-5 people), managing workload, priorities, and escalation handling. Coach and support team members, fostering a high-quality, service-oriented, and collaborative working environment. ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [It's all about the Data](https://www.wearedevelopers.com/videos/425-it-s-all-about-the-data) - [Blazing Accessibility Basics](https://www.wearedevelopers.com/videos/568-blazing-accessibility-basics) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)