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# Head of IT Operations - London

- **Company:** Reds10
- **Location:** London, UK
- **Experience:** Expert
- **Salary:** £85,000.0 - £95,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Business Software, Business Systems, Cloud Computing, Cyber Security, Programming Tools, Github, Identity and Access Management, Information Technology Operations, Networking Basics, Azure Active Directory, Software Engineering
- **Published:** June 5, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=9145a7eb4f327574

## About the Role

Do you have experience in Management?, * Proven experience in a senior IT Operations leadership role

 * Strong Microsoft 365 and Azure expertise (especially complex/group tenants)
 * Experience working in multi-site environments
 * People management experience (helpdesk/sys admin teams)

 * Identity & access management knowledge
 * Networking fundamentals
 * Endpoint management
 * Developer tooling support

 * Strong understanding of risk and security controls

## Description

IT Operations & Service Management

 * Lead and develop a small internal IT team
 * Establish a high-performing IT support function:
*

 + Ticketing, SLAs, prioritisation, escalation
 + Clear ownership and accountability
 * Design and implement scalable IT processes, including:
*

 + Joiners, movers & leavers
 + Device lifecycle management
 + Access management
 * Continuously improve user experience across all sites

End-User Technology & Workplace IT

 * Own and manage the Microsoft 365 estate, including Azure Entra
 * Ensure a well-structured tenant across Group and operational companies
 * Define and manage M365 licensing strategy
 * Oversee business software and licensing
 * Lead hardware and device strategy (procurement, provisioning, lifecycle)
 * Take responsibility for office and site networks and connectivity

Cloud & Platform (Azure)

 * Own and evolve the Azure environment
 * Architect and maintain reliable, scalable hosting for business systems
 * Provide environments for software development teams
 * Manage and optimise Azure costs

Developer Enablement

 * Support and administer tools such as GitHub
 * Ensure developers have modern, reliable environments
 * Act as a key bridge between IT Operations and Engineering

Information Security, Risk & Compliance

 * Own information security alongside the Technical Director and CISO
 * Play a leading role in ISO 27001 implementation and management
 * Ensure business continuity and disaster recovery across all systems

MSP Transition & Vendor Management

 * Manage vendors and partners to ensure strong service delivery

 * Well-structured and optimised Azure platform
 * Strong positive feedback from users and engineers


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