> Markdown version of [/jobs/ext/3362635-team-lead-it-helpdesk](https://www.wearedevelopers.com/jobs/ext/3362635-team-lead-it-helpdesk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Team Lead IT Helpdesk

- **Company:** Agraya Gmbh
- **Location:** Köln, Germany
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Network Troubleshooting, Enterprise Software Applications, Information Technology
- **Published:** September 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7996af4530be10bf

## About the Role

Degree in the field of computer science, information technology; or equivalent
5 years of practical experience in a related field and 2 years of experience in managing employees
Expertise in diagnosing and resolving software, hardware, and network issues
Knowledge of operating systems and common enterprise software (e.g., Microsoft 365, Active Directory)
Proficient in English (C1 level)

## Description

Ensure efficient and timely resolution of IT issues by leading and managing the team, while improving overall user satisfaction through streamlined processes and support
Oversee resolution of technical issues while maintaining clear communication, ensuring prompt and quality service that meets user expectations
Ensure seamless communication and collaboration, facilitating efficient issue resolution and support
Oversee support for Agraya users and second-level assistance for clients
Conduct research and suggest new applications to enhance internal processes and simplify users' daily tasks
What we are looking for