> Markdown version of [/jobs/ext/3364135-it-help-desk-technician](https://www.wearedevelopers.com/jobs/ext/3364135-it-help-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Help Desk Technician

- **Company:** IT R Us LLC
- **Location:** Beverly Hills, MI, United States
- **Salary:** $26,000.0 - $54,378.0
- **Contract:** Permanent contract
- **Skills:** Computer Networks, Issue Tracking Systems, Network Configuration and Change Management, Connectivity Problems, Software Troubleshooting, Computer Equipment, Information Technology, Servicenow, User Accounts
- **Published:** September 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=69e313122d7c0dfe

## About the Role

Proven experience as an IT Technician or similar role.

 - Strong knowledge of TCP/IP protocols and network configuration.
 - Familiarity with Windows operating systems and software troubleshooting.
 - Experience with ServiceNow or similar ticketing systems.
 - Basic understanding of computer hardware components.
 - Excellent customer service skills with the ability to communicate technical information to non-technical users.
 - Ability to analyze and solve problems efficiently.
 - Knowledge of Linux operating systems is a plus.
 - Certification in IT support or related field is preferred.

## Description

Provide technical support and troubleshooting for computer systems, software, and hardware issues.

 - Install, configure, and maintain computer systems and networks.
 - Diagnose and resolve network connectivity issues.
 - Set up user accounts and permissions.
 - Perform routine maintenance tasks such as system updates and backups.
 - Respond to IT support tickets in a timely manner.
 - Collaborate with team members to identify and implement IT solutions.
 - Conduct research to stay up-to-date with the latest technology trends.
 - Document IT processes and procedures.