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# Senior Specialist IT Service Desk & Digital Workplace

- **Company:** CYBEX GmbH
- **Location:** Bayreuth, Germany
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Application Lifecycle Management, Windows PowerShell, Microsoft SharePoint, Software Deployment, Windows Desktop, Microsoft InTune, Deployment Automation
- **Published:** September 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=abfc01143f216556

## About the Role

* Several years of professional experience in IT support, Digital Workplace, or endpoint management
 * Strong expertise in Windows desktop and endpoint troubleshooting
 * Solid knowledge of Microsoft 365 and practical experience with Intune and Entra ID
 * Hands-on experience with Windows deployment, Autopilot, and modern provisioning
 * Good knowledge of Active Directory and hybrid identity environments
 * Experience with endpoint security, compliance, patching, and application deployment
 * Good understanding of ITSM, Service Desk, and IT asset lifecycle processes
 * Knowledge of PowerShell, Microsoft Graph, or comparable automation technologies is an advantage
 * Strong analytical and problem-solving skills, combined with a high degree of ownership and independence
 * Very good English in written and spoken, with strong documentation capabilities and the ability to collaborate effectively in an international environment

## Description

* Handle L2/L3 escalations for complex incidents, VIPs, and business-critical users, ensuring effective and timely resolution
 * Administer and maintain Intune and Entra ID, including endpoint compliance, configuration, and security
 * Operate Windows Autopilot and enable remote and zero-touch provisioning across endpoints
 * Provide advanced Microsoft 365 support across Exchange, Teams, SharePoint, and OneDrive
 * Oversee the Endpoint Lifecycle, including deployment, patching, updates, remediation, and application management
 * Administer corporate iOS and Android devices using Intune and Apple Business Manager
 * Oversee the IT asset lifecycle, including inventory, stock management, repairs, warranties, and replacements
 * Support Teams Rooms, video conferencing, and other collaboration technologies
 * Optimize ITSM and ITAM processes and automate onboarding, offboarding, licensing, and access workflows
 * Maintain technical documentation, share knowledge, and mentor junior team members