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# IT Support Engineer

- **Company:** HUGO BOSS AG
- **Location:** Oppershausen, Germany
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, Apple IOS, Apple Mac Systems, Microsoft Online Services, VoIP, Internet Protocol, Microsoft Servers, Networking Basics, Information Technology, Hardware Infrastructure
- **Published:** September 1, 2026
- **Apply:** https://jobs.meinestadt.de/oppershausen/standard?id=259990183

## About the Role

* Minimum 3 years working experience in IT, experience in retail industry is an advantage
 * Good understanding of IT administration and maintenance of a Microsoft environment with a mix of client architecture (Windows, iOS and macOS devices).
 * Able to communicate clearly, effectively, and professionally to all levels of staff
 * Familiar with networking fundamentals
 * A mindset made for troubleshooting with an eye for detail
 * Good communication and problem-solving skills
Personal Attributes:

 * Have a can-do attitude and be a team player
 * Reliable and Organized
 * Problem solving skills
 * Likes to stay up to date with IT news and technology
 * Works well individually as well as in a team
 * Able to use their own initiative
 * Professional in manner
 * Flexible approach to work
 * Excellent communication skills

## Description

across
iOS
Übersetzungssoftware
Windows
MS Access
Help Desk
Internet Protocol
Hybrid
Microsoft Teams
Messaging
Mac OS
Support
IT-Service
Service Desk
IT-Administration
Teamfähigkeit
Flexibilität, The purpose of this role is to provide systems and desktop support for our end users, to ensure the smooth day-to-day operation of the business and cover field engineer activities in our HUGO BOSS Stores in the UK and Ireland. Working together with the rest of the local team and colleagues in Germany to deliver professional IT support for our users. Supported by the global IT Service Desk and the Retail Care teams to improve and enhance the service level of the systems supported.

Be a key player in the setup of our exciting new store opening programme as well as rolling out key projects in our retail environment across the UK and Ireland.

What you can expect:

 * Provide 1st level helpdesk service to answer users' inquiries regarding all types of computer systems
 * Perform office and store IT hardware/software installations including new starter equipment preparation.
 * On-site IT support and field engineer activities in the HUGO BOSS Stores in the UK and Ireland.
 * On-site installation and decommissioning of IT services across our stores, warehouses, and offices.
 * General networking duties including PCs and Printer setup and problem resolution
 * Support of modern communication and messaging applications e.g. Microsoft Teams, Exchange Online, IP telephony
 * Work closely with central Service Desk and other teams in Germany, aligning priorities and following global company guidelines
 * Detecting and providing proactive L&D opportunities for all staff
 * Support for creation of FAQ and Help information on IT troubleshooting


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