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# RV Technical Support Specialist

- **Company:** Brown & Brown, Inc.
- **Location:** United States (Remote available)
- **Experience:** Starter
- **Salary:** $41,600.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Queue Management Systems, Web Applications
- **Published:** September 9, 2026
- **Apply:** https://bbinsurance.wd1.myworkdayjobs.com/Careers/job/Remote---USA/RV-Technical-Support-Specialist_R26_0000003050

## About the Role

Skills & Experience to be Successful:
Required

 * Proficient with Microsoft Office Suite and industry standard web applications

 * Ability to maintain a high level of confidentiality

 * Knowledge of RV's and roadside assistance

Preferred

 * ASE/ RVTI/MFG certified or equivalent desired but not required

 * 1-3 years' experience in a similar position

 * Previous experience in the automotive or RV industry - this could be previous employment as an RV repair technician, technical support agent, service advisor, parts person, or warranty administrator.

## Description

A full-time RV Phone Technician who is skilled and empathetic to provide high-quality phone support to RV owners. You will need strong problem-solving skills and the ability to guide customers through troubleshooting common RV operational issues. A deep understanding of RV components, systems, and construction is required to provide expert-level support.

How You Will Contribute:

 * Answer incoming calls from customers providing clear, empathetic, and professional support over the phone.

 * Make outbound calls to customers in queue, service facilities, and other departments.

 * Effective call queue management.

 * Maintain a calm and patient demeanor when dealing with frustrated customers.

 * Guide customers through troubleshooting operational issues with their RVs.

 * Document customer interactions and resolutions accurately within appropriate systems.

 * Effectively communicate program coverage to callers and thoroughly answer any questions.

 * Technical troubleshooting and strong knowledge of the following: slide-out functions and leveling jacks, 110V and 12V electrical systems, including battery charging and power distribution, RV maintenance, including winterization and de-winterization, touch control systems and electronic components, refrigerators, air conditioners, stoves, furnaces, water heaters, LP gas systems, fresh/grey/black tanks, and generators.

 * Strong knowledge on braking systems, tires, wheels, hubs, and suspensions.

 * Strong knowledge and understanding of RV chassis and structural types.