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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SAP L1 Production Support Specialist - **Company:** Everforth Apex - **Location:** United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** SAP Cloud, Java (Programming Language), Application Programming Interfaces (APIs), JIRA, Cloud Computing, Middleware, Identity and Access Management, Issue Tracking Systems, SAP ERP, SAP (Applications), Systems Integration, User Provisioning Software, Sap Production Planning, Information Technology, SAP S/4HANA, Data Management, Servicenow - **Published:** September 1, 2026 - **Apply:** https://www.dice.com/job-detail/4b4a0d0e-46c5-41d3-ab70-77d430f47157 ## About the Role * SAP ERP * SAP S/4HANA * SAP Public Cloud * Production Support * Incident Management * JIRA * ServiceNow * SAP Cloud ALM (CALM) * API Integration * Change Management * Java Preferred Skills * SAP Activate methodology experience. * Project Management certification (PMP or equivalent). * SAP certifications in: + Security + GRC + FICO + S/4HANA + Related SAP modules * Experience with ITIL-based Incident, Problem, and Change Management frameworks. * Familiarity with automotive or battery manufacturing operations. Required Experience SAP & Production Support * 5+ years of hands-on SAP ERP/SAP S/4HANA experience. * Experience supporting SAP production environments, including incident management and issue resolution. * Proven experience utilizing SAP Cloud ALM (CALM), ServiceNow, and JIRA for support workflows, ticket management, and incident tracking. Cloud Experience * Participation in at least one full lifecycle SAP S/4HANA Public Cloud implementation. Project & Program Management * 10+ years of experience leading and coordinating complex IT initiatives, including planning, execution, and delivery of technology projects. Reporting & Analytics * Experience developing dashboards, scorecards, KPIs, and operational reporting to provide visibility into support performance and project health. Functional & Technical Knowledge * Accounting and financial operations * Treasury and banking processes * Master Data Management (MDM) * Purchasing and supplier integrations * API and interface management * ASN processes * Middleware platforms and integrations Professional Skills * Strong stakeholder management and communication skills. * Excellent organizational and prioritization abilities. * Ability to manage multiple concurrent workstreams in a fast-paced environment. * Strong analytical and problem-solving skills. Preferred Experience * SAP S/4HANA Public Cloud implementations and support. * SAP Cloud ALM (CALM). * Experience supporting BOBM or similar manufacturing workstreams. * Automotive manufacturing industry experience. Education Required * Bachelor's Degree Preferred * Bachelor's Degree in Information Technology, Computer Science, Business Information Systems, Engineering, or a related field. ## Description BlueOval Battery Park Michigan (BOBM) is a Ford manufacturing facility helping power the next generation of Ford vehicles. The SAP L1 Production Support Specialist will serve as the primary coordinator for SAP S/4HANA Public Cloud production support activities across multiple business functions. This role is responsible for driving issue resolution, coordinating cross-functional support efforts, maintaining operational visibility, and ensuring business continuity across Finance, Master Data Management (MDM), Purchasing, HR, Supply Chain Collaboration, Warehouse Operations, ASN, and Banking workstreams. This position offers the opportunity to work in a fast-paced manufacturing environment supporting a large-scale SAP ecosystem while developing expertise in production support, project coordination, stakeholder management, and SAP cloud operations., L1 Production Support & Incident Management * Serve as the primary point of contact for BOBM IT Level 1 support activities within the SAP S/4HANA production environment. * Manage end-to-end support processes using JIRA, ServiceNow, and SAP Cloud ALM (CALM). * Prioritize incidents based on severity and business impact while ensuring SLA compliance. * Coordinate escalations to L2 and L3 support teams and provide comprehensive issue documentation, including root cause analysis. * Monitor ticket backlogs and drive timely resolution of production issues. * Develop and maintain incident management dashboards, scorecards, and support performance metrics. * Analyze trends, identify recurring issues, and communicate support metrics to stakeholders. Finance & Integration Support * Support month-end financial close activities, including: + Intercompany transactions + Banking and treasury processes + Accounting operations + Wall Street, Backline, MICS, Vertex, and Monex integrations * Assist with SAP integration initiatives involving: + Master Data Management (MDM) + Purchasing and supplier interfaces + API and middleware integrations + Advance Shipping Notice (ASN) processes * Support SAP S/4HANA Public Cloud Identity and Access Governance activities, including: + User provisioning + Deprovisioning + Access modifications and role management Training & User Enablement * Coordinate SAP training activities across BOBM business workstreams. * Track training certifications and user readiness metrics. * Ensure training materials and job aids are current and accessible. * Schedule and coordinate training sessions as needed. * Develop dashboards and reporting to measure training completion and effectiveness.