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# Level 2 IT Support Technician (Infrastructure & Physical Access)

- **Company:** Advanced
- **Location:** Henderson, NV, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, Active Directory, Apple Mac Systems, Dynamic Host Configuration Protocol, Domain Name System (DNS), Identity and Access Management, Issue Tracking Systems, Network Troubleshooting, Networking Cables, Azure Active Directory, TCP/IP, Hardware Infrastructure, User Accounts
- **Published:** September 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d7e10b3aae5a420c

## About the Role

* Experience: 2-4 years of experience in an IT support or desktop administration role, with proven hands-on cabling and infrastructure experience.
 * Technical Skills: Strong knowledge of TCP/IP, DNS, DHCP, LAN/WAN troubleshooting, Windows/macOS administration, and Microsoft 365.
 * Physical Requirements: Ability to physically lift equipment (up to 50 lbs), climb ladders, and work in tight or elevated spaces for cabling tasks.
 * Soft Skills: Excellent problem-solving abilities and clear communication for user-facing support.

Preferred Qualifications

 * Ticketing Systems: Experience with platforms like SuperOps, Connectwise, etc., * Driver's License (Required)

## Description

* Tier 2 Support: Diagnose and resolve escalated hardware, software, and network issues from Level 1 support with minimal downtime.
 * Cabling & Infrastructure: Perform structured network cabling (Cat6/fiber), punch-down blocks, patch panel management, and rack/stack equipment installation in telecom closets and server rooms.
 * Physical Access Management: Administer, troubleshoot, and maintain physical security systems, including electronic badge readers, biometric scanners, door controllers, and security camera feeds.
 * System Administration: Manage user accounts, permissions, and group policies via Active Directory or Azure AD.
 * Asset & Documentation: Maintain accurate inventory records of IT hardware and document wiring diagrams, configurations, and troubleshooting steps.
 * Vendor Coordination: Liaise with external telecom, security, and hardware vendors for on-site repairs or new installations.


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