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# Field IT Technician - Chicago

- **Company:** Eyas Landing
- **Location:** Chicago, IL, United States
- **Experience:** Experienced
- **Salary:** $55,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Exchange Server, Networking Hardware, Python (Programming Language), Microsoft Office, Microsoft SharePoint, Wide Area Networks, Wi-Fi Technology, Computer Networking Systems, Microsoft Power Automate, Zapier, Information Technology, Laptops, Zendesk
- **Published:** September 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=12f567909c4f4497

## About the Role

* Minimum of Bachelor's Degree, Masters Preferred in related field
 * Minimum of 2 years of experience in a Technical Support role
 * Experience administering Zendesk required
 * Experience with Zapier or similar automation/integration platform.
 * Experience with Office 365, Power Automate, Microsoft SharePoint, or Microsoft Exchange preferred.
 * Demonstrated working knowledge of Microsoft's modern workplace solutions, primarily Office 365.
 * Coding (Python) and API Integration knowledge required
 * Excellent analytical, communication, and organizational skills.
 * Ability to work independently and collaboratively in a fast-paced environment.
 * High attention to detail and accuracy.

## Description

We are seeking a Filed IT Technician to provide onsite technical support across multiple locations by traveling to the sites to install, troubleshoot, and maintain hardware software, network systems and help with the customer help desk.

Assist IT Team in specific projects to promote the development and automation of the companies Eyas Landing, Blue Bird Day, and Merlin Day Academy (Three Birds One Mission)., * Provide onsite technical support for desktops, laptops, printers, mobile devices, and network hardware

 * Install, configure, and troubleshoot operating systems, software, and applications
 * Respond to service requests and incidents within SLAs
 * Perform hardware repairs, upgrades, and peripheral installations
 * Troubleshoot network connectivity issues (LAN/WAN/Wi-Fi)
 * Assist with new site setups, office relocations, and tech refresh projects
 * Maintain accurate records of repairs, asset inventory, and service documentation
 * Educate users on basic troubleshooting and best practices
 * Collaborate with remote support teams and escalate complex issues as needed
 * Meet weekly with IT Team and lead of projects to report work completed and set expectations for project development.
 * Work independently to execute IT projects including Zendesk support and explore development, automation of internal processes, staff development trainings and other projects needed to meet the company's needs.
 * Ensure HIPAA compliance of Patient Health Information (PHI) when working in our company system and data.
 * Ensure confidentiality of proprietary company information and employee data when working in our company systems.


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