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# Director, Technical Support

- **Company:** Toyota Automated Logistics
- **Location:** Indianapolis, IN, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Cyber Security, Alwayson, Reliability of Systems
- **Published:** September 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e1c2ecad35340563

## About the Role

* Strategic thinker with strong analytical and problem-solving capabilities.
 * Proven leader with experience managing complex technical support or service organizations.
 * Strong customer-facing and escalation management skills.
 * Ability to influence senior stakeholders and drive alignment across cross-functional teams.
 * Results-driven mindset with a focus on operational excellence and scalability.
 * Excellent written and verbal communication skills., * 10+ years of experience in technical support, service operations, lifecycle services, or related operational leadership roles.
 * Demonstrated experience leading enterprise or mission-critical technical support environments.
 * Bachelor's degree in Engineering, Operations, Business, or a related discipline (advanced degree a plus).
 * Strong technical understanding of automated systems, software-enabled solutions, or complex industrial environments.
 * Experience managing geographically distributed teams.
 * Willingness to travel as required.
 * Exceptional communication skills with the ability to influence, collaborate, and drive alignment among stakeholders.
 * Adaptable team player who thrives in a diverse and dynamic business environment.
 * Strong cultural awareness, capable of navigating complex business landscapes across the North American region.
 * Must be eligible to work in the USA long term without sponsorship.
 * Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security controls.

## Description

+ Lead support across software, controls/PLC, robotics, conveyor, and advanced automation technologies.
 + Ensure technical depth, training, and readiness across all disciplines.

 * Sales Partnership, Customer QBRs & Vendor Coordination
*

 + Partner with Sales to support strategic and at-risk accounts.
 + Participate in and support critical customer QBR meetings.
 + Coordinate with key vendors to support issue resolution and customer discussions.
 + Align internal teams and vendors to ensure consistent messaging and accountability.

 * Escalation Management & Continuous Improvement
*

 + Serve as executive point of accountability for critical escalations.
 + Lead root cause analysis and corrective/preventive actions.

 * Leadership & Team Development
*

 + Lead and develop high-performing technical support teams.
 + Foster a culture of accountability, continuous improvement, and customer-first thinking.

Travel Requirements:

 * Less than 15% travel