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# Works Implementation Solutions Specialist

- **Company:** Facilitron, Inc.
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $45,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** System Configuration, Product Software Implementation Methods, Software Troubleshooting
- **Published:** September 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b93690dc0e0c9398

## About the Role

A background in Maintenance & Operations (M&O)-ideally with prior experience in a supervisory, team lead, or operational coordinator capacity-is required to understand our clients' physical/operational workflows and maintenance environments. Bilingual fluency in English and Spanish is strongly preferred to support our growing multi-regional account base., * M&O Experience: 2+ years of hands-on experience in Maintenance & Operations (M&O), preferably with past experience in a supervisory, lead technician, or coordinator role.

 * Technical Aptitude: Comfort navigating ticketing systems, task tracking tools, and troubleshooting software configurations.
 * Problem-Solving & Communication: Strong written and verbal communication skills with a client-first, detail-oriented approach to resolving technical issues.

Preferred

 * Tech Support & Onboarding: Experience working in software implementation, technical support, or account support at a B2B SaaS or technology company.
 * Language Skills: Professional fluency (verbal and written) in both English and Spanish.
 * Education & Experience: Associate's or Bachelor's degree, or equivalent practical experience in operations, technical support, or client management.

## Description

We are seeking a Works Implementation Solutions Specialist to assist our clients through onboarding, technical enablement, and ongoing daily operations. In this role, you will provide hands-on, high-touch support to ensure smooth rollouts and stable long-term platform use., * Support end-to-end client implementations, helping configure systems, map workflows, and execute rollout plans under the guidance of project managers.

 * Serve as a primary point of contact for operational queries and technical onboarding assistance during the client go-live phase.
 * Deliver bilingual (English/Spanish) training sessions and step-by-step documentation to client end-users and maintenance teams.

Operational & Account Support

 * Leverage M&O experience to understand client workflows, troubleshoot operational bottlenecks, and maintain system readiness.
 * Triage, investigate, and resolve daily technical support tickets, escalations, and system configuration requests.
 * Monitor account health, track recurring support patterns, and assist in maintaining high service-level agreements (SLAs).
 * Coordinate cross-functionally with Product, Engineering, and Customer Success to escalate software bugs and advocate for client needs.