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# IT Support Technician

- **Company:** LITTLE LEAF FARMS LLC
- **Location:** McAdoo, PA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Networking Hardware, Network Architecture, Azure Active Directory, Software Troubleshooting, Microsoft InTune, Information Technology, Patch Management, Unified Endpoint Management, User Accounts
- **Published:** September 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a88d64adf5103498

## About the Role

* Minimum of 2 years of experience in IT support, help desk, desktop support, or a similar role.
 * Experience supporting Microsoft Windows, Microsoft 365, end-user devices, user accounts, and endpoint management solutions in a business environment.
 * Experience troubleshooting hardware, software, networking, and mobile device issues.
 * Strong troubleshooting, communication, and customer service skills.
 * Ability to clearly communicate support-related information verbally and in writing.
 * Ability to manage multiple priorities, work both independently and collaboratively within a team, and thrive in a fast-paced environment.

Work Requirements

 * Must be onsite five days per week.
 * Ability to lift and move up to 50 pounds of IT equipment.
 * Ability to spend extended periods standing, walking, and working throughout a large facility.
 * Comfortable working in warehouse, production, office, and equipment room environments.
 * Must be authorized to work in the United States.
 * Must possess and maintain valid government-issued identification required for occasional business travel.
 * Occasional travel to other Little Leaf Farms locations (Less than 10%) may be required to support projects, training, or operational needs.
 * Normal working hours are Monday through Friday, 8:00 AM to 4:30 PM, with occasional after-hours work required to support system upgrades, maintenance activities, or critical business needs.
 * Participation in an on-call rotation is required to help address urgent support issues and maintain business continuity.

What Sets You Apart

 * Experience supporting warehouse, manufacturing, or distribution center environments, including warehouse technology solutions such as RF scanning and label printing systems.
 * Experience with network infrastructure and structured cabling.
 * Relevant IT certifications (CompTIA A+, Network+, Microsoft Endpoint Administrator Associate, or similar).
 * Bilingual (English/Spanish) is a plus.

## Description

The IT Technician will troubleshoot end-user issues, maintain IT systems, deploy technology solutions, and support ongoing projects in a fast-paced warehouse and production environment while working as part of a collaborative IT team., End User Support & Administration

 * Provide technical support and troubleshooting for hardware, software, Microsoft 365, networking, mobile devices, conference room technology, printers, handheld scanners, and other end-user technologies.
 * Manage support requests through our ticketing system, documenting issues, resolutions, and recurring problems.
 * Escalate complex issues as needed and ensure timely resolution.
 * Administer user accounts, permissions, licensing, and device management within Microsoft 365, Microsoft Entra ID, and Microsoft Intune.

Systems & Infrastructure

 * Perform routine maintenance and monitoring activities, including system updates, patch management, endpoint security monitoring, and system health checks.
 * Support and maintain IT infrastructure to ensure reliability, performance, and security.
 * Support network equipment installations and basic network troubleshooting.
 * Deployment & Project Support
 * Install, configure, and deploy hardware and software throughout the organization.
 * Assist with infrastructure improvements, equipment deployments, and facility expansion projects.
 * Coordinate with vendors, service providers, IT team members, and business stakeholders to resolve issues and implement technology solutions that support operational goals.

Documentation & Training

 * Maintain documentation of systems, configurations, inventory, support procedures, and ticket activity.
 * Create and update user guides and knowledge base articles.
 * Educate end users on technology best practices and basic troubleshooting techniques.