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# Data Analyst

- **Company:** Capgemini
- **Location:** Boston, MA, United States
- **Experience:** Experienced
- **Salary:** $60,570.0 - $94,661.0
- **Contract:** Temporary contract
- **Skills:** Artificial Intelligence, Data Analysis, Microsoft Azure, Cloud Computing, Databases, Software Debugging, Payment Systems, Strategies of Testing, Integration Tests, Performance Monitor, Verifone
- **Published:** September 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d58d706eef61d388

## About the Role

AI tools
payment systems
cross - functional collaboration
technical communication

Must Haves:

 * Strong Experience working with Verifone payment terminals and tools, such as VHQ, a plus.
 * Experience in Hospitality and Payment Domain.
 * 3 years+ working experience supporting Payment hardware/software.
 * Experience or some kind of familiarity with leveraging/managing AI tools. This role will heavily utilize AI tools like CoPilot.

Nice To Have:

 * Technical knowledge of payment integration with POS and Web & Mobile solutions, Mobile and cloud-based technologies (eg, Azure).
 * Familiarity with payment instruments such as credit/debit cards and their rules and regulations, as well as credit card tokenization processes.

Role Requirements/Descriptions:

 * 3 years+ working experience supporting Payment hardware/software.
 * 2 years+ working experience consulting with cross-functional teams.
 * Strong analytical skills including root cause analysis, identifying trends, researching and analyzing data, drawing conclusions, resolving issues, interpreting and understanding policies/procedures/laws/regulations.
 * Experience working and negotiating with payment processors, such as Fiserv a plus.
 * Must have great (technical) problem-solving skills, ability to quickly adapt.
 * Understand credit card tokenization processes required.
 * Strong Experience working with Verifone payment terminals and tools, such as VHQ, a plus.
 * This role may occasionally be responsible for assisting in configuring, deploying, supporting, and improving Payment solution and hardware for Dunkin and Baskin-Robbins brands.
 * Assist with technical team documentation, ensuring processes and work arounds are updated and new solutions properly documented, and the knowledge base updated.
 * Reviewing debug logs, datasets, and working with vendors to isolate root cause and address a fix as needed.
 * Must have great (technical) problem-solving skills, ability to quickly adapt.
 * Outstanding verbal, written, and interpersonal communication skills, including experience in communicating complex technical terms to non-technical audiences.
 * Ability to quickly acknowledge and take ownership of an issue.
 * Work as a liaison between technical and non-technical teams.
 * Self-starter, ability to perceive and carry out next steps without direction.
 * Experience with large scale implementation of applications, infrastructure or databases related to restaurant operations and associated technologies.
 * The role may occasionally collaborate and partner with non-traditional business partners on experimental revenue growth.
 * Partner with cross-functional teams to help ensure stability across the estate and support timely resolution of escalations especially during integration pilot phases.
 * Plans effectively can adapt to priority changes.
 * Respond promptly to others to ensure open and timely communication.
 * Communicate all issues, status updates, action items, and risks to the management team.
 * Support technical efforts with vendors and product teams to complete and enhance integration.
 * Strong knowledge of application/integration testing, performance monitoring and testing strategies in order to effectively communicate with QA teams.
 * Experience or familiarity with AI tools and emerging technologies is a plus, as it can support process improvements, troubleshooting efficiency, documentation, and overall operational effectiveness.
 * Proven ownership, execution and delivery accountability experience leading highly visible enterprise and line-of-business programs.
 * Track record of being client focused, with ability to interact with both internal and external clients seamlessly.
 * Ability to handle multiple projects and assignments simultaneously in a complex and high-paced environment