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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** BaryTech - **Location:** Stuttgart, Germany - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Wireless LAN, Active Directory, JIRA, Business Software, Microsoft Outlook, Cyber Security, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Azure Active Directory, TCP/IP, ServiceNow IT Service Management, Microsoft InTune, Laptops, Servicenow, User Accounts - **Published:** September 24, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=80b655abadea0b6f ## About the Role The ideal candidate should have strong hands-on experience in desktop support, troubleshooting, Windows environments, Microsoft 365, and basic networking, along with excellent customer-service and communication skills., * 2+ years of professional experience in IT Support, Desktop Support, Service Desk, or Technical Support. * Strong hands-on knowledge of Windows 10/11. * Good knowledge of Microsoft 365, Outlook, and Teams. * Working knowledge of Active Directory / Entra ID. * Good understanding of basic networking concepts, including: + TCP/IP + LAN/WLAN + DNS + DHCP + VPN * Experience troubleshooting PCs, laptops, printers, monitors, docking stations, and other IT peripherals. * Experience working with ITSM / ticketing systems. * Good understanding of incident and service-request management. * Strong troubleshooting and problem-solving skills. * Good knowledge of ITIL processes is an advantage. * Strong customer-service and communication skills. * Ability to work independently as well as within an international IT team. * Good documentation and organizational skills. Note: For this position, German(B2 or above) and English communication proficiency mandatory., * IT-related vocational training, degree, or equivalent technical qualification. * ITIL Foundation certification. * Experience with Microsoft Intune. * Experience with Azure AD / Microsoft Entra ID. * Experience with ServiceNow, Jira, BMC Remedy, or similar ITSM tools. * Previous experience in an onsite customer-support environment. * Experience with hardware rollout, asset management, or IT migration projects., * Customer-focused and professional. * Strong in technical troubleshooting. * Comfortable working directly with end users. * Able to prioritize multiple incidents and requests. * Responsible and self-motivated. * Comfortable working in an international environment. * Willing to work onsite in Stuttgart. ## Description looking for an experienced IT Support Engineer to join our team in Stuttgart, Germany, supporting end users and maintaining a reliable IT environment for our end customer., * Provide L1/L2 IT support to end users at the customer site. * Troubleshoot and resolve hardware, software, operating system, and connectivity issues. * Install, configure, and maintain Windows desktops, laptops, and IT peripherals. * Support Microsoft 365, Outlook, Teams, and other standard business applications. * Perform basic Active Directory administration, including user accounts, password resets, and access management. * Troubleshoot LAN/WLAN, VPN, printers, scanners, monitors, docking stations, and other peripherals. * Diagnose and resolve incidents through the IT ticketing system within agreed SLAs. * Log, categorize, prioritize, and follow up on incidents and service requests. * Escalate complex technical issues to appropriate L2/L3 or global IT teams. * Maintain accurate documentation of incidents, troubleshooting steps, and resolutions. * Support hardware/software installations, upgrades, replacements, and IT rollouts. * Assist with IT asset handling, equipment setup, and workstation configuration. * Provide professional and customer-focused support to end users. * Coordinate with internal IT teams and external service providers when required. * Follow BaryTech and customer IT security, compliance, and operational procedures. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [GitOps for the people](https://www.wearedevelopers.com/videos/461-gitops-for-the-people) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany) - [Where to Find German Tech Jobs](https://www.wearedevelopers.com/magazine/366-where-to-find-german-tech-jobs)