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# IT - Technical Support Specialist

- **Company:** Sails Washington
- **Location:** Renton, WA, United States
- **Salary:** $56,160.0 - $60,320.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Apple Mac Systems, System Configuration, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Networking Hardware, Virtual Private Networks (VPN), Networking Basics, Remote Desktop Services, TCP/IP, Virtual Local Area Networks, Wireless Access Point, Information Technology, Gsuite
- **Published:** May 13, 2026
- **Apply:** https://find.jobs/jobs-near-me/it-technical-support-specialist-renton-washington/2769183934-2/

## About the Role

Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking and excellent communication. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction. Patience, empathy, ability to stay calm and professionalism under pressure is a must.

Knowledge, Skills, and Abilities

 * Strong knowledge of operating systems: Windows, macOS, and Linux.
 * Proficiency with Google Workspace (Gmail, Drive, Docs, Admin Console) administration and troubleshooting.
 * Experience configuring and supporting Unifi Network equipment (access points, switches, controllers).
 * Familiarity with Remote Monitoring and Management (RMM) platforms for endpoint management and automation.
 * Networking fundamentals: TCP/IP, DNS, DHCP, VPNs, VLANs.
 * Troubleshooting hardware, software, and peripheral devices.
 * Knowledge of remote desktop tools and diagnostic utilities.
 * Understanding of mobile device support (iOS and Android).
 * Basic knowledge of cybersecurity best practices.
 * Experience with ticketing/helpdesk systems.

Education and Experience:

 * Minimum Education : Associates or Bachelors in IT, computer science or related field, OR equivalent work experience
 * Certifications

 * CompTIA A+
 * Network+
 * Security+
 * Google IT Support Professional Certification



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