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# Junior IT Support Analyst

- **Company:** Ander, LLC
- **Location:** St. Louis, MO, United States
- **Experience:** Starter
- **Salary:** $45,000.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Business Software, Databases, Issue Tracking Systems, Software Engineering, Computer Networking Systems, Information Technology
- **Published:** September 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=27db97627372a029

## About the Role

* Strong customer service skills including verbal and written communications; customer-focused with ability to effectively communicate with management, co-workers, and customers.
 * Superior time management skills including a sense of urgency and proactive approach.
 * Excellent analytical and problem-solving skills.
 * Exceptional organizational skills.
 * Self-motivated, results-oriented, and accountable.
 * Strict adherence to professional ethics.
 * Ability to work independently and in a team environment.
 * Ability to work on and successfully complete multiple tickets at the same time.
 * Strong computer aptitude and understanding of IT concepts, operating systems, business applications, printing systems, and network systems.
 * Self-motivated to research resolutions to technical issues independently and with limited guidance.
 * Drive to research and learn new technologies., * High School diploma required, technical or college degree preferred.
 * Technology certifications a plus.
 * Previous IT experience preferred.

## Description

In this role, you will focus on incoming service requests, troubleshooting various hardware/software issues, installation of new hardware, and documentation of completed work in a ticketing system. You will work collaboratively with other members of the IT team to ensure tickets are being resolved within acceptable timelines.

What You'll Do:

 * Triage incoming tickets and be the first contact for requests.
 * Assist with IT requests and project support activities as needed.
 * Scheduling and coordination of tickets.
 * Champion Conference Room technology including Audio/Video Conferencing.
 * Respond to incoming requests promptly and courteously.
 * Prioritize requests according to criticality.
 * Identify timely and accurate solutions to technical issues.
 * Provide initial help desk support (both remote and on-site) including hardware, software, and office equipment.
 * Document all support activities in ticket tracking database.
 * Inventory management of technology assets.
 * Assist with Employee account maintenance.
 * Deployment of equipment.
 * Create and update documentation.