> Markdown version of [/jobs/ext/3371900-tech-support-specialist](https://www.wearedevelopers.com/jobs/ext/3371900-tech-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tech Support Specialist - **Company:** Unitedhealth Group Inc - **Location:** Miami, FL, United States - **Salary:** $41,600.0 - $74,880.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Artificial Intelligence, Databases, IP Addressing, Inventory Management Software, Microsoft Office, Software Engineering, Software Systems, Scripting, Laptops, Tools for Reporting - **Published:** September 10, 2026 - **Apply:** https://www.dice.com/job-detail/3512433f-eb46-427e-afbf-1d442244d591 ## About the Role * High school diploma or equivalent * Minimum age of 21 years * 1 year of experience in laptop repair and software updates * 1 year experience with Microsoft office apps especially with word and excel * 1 year of customer service experience in a medical or technical facility Preferred Qualifications * Knowledge of Emergency Services billing requirements * Ability to analyze and provide statistical data related to EMS services, including: * Number of transports * Common transport locations * Overall EMS service trends * Problem-Solving: Ability to troubleshoot hardware and software issues effectively. * Inventory Management: Strong organizational skills to maintain accurate records of hardware and repair history. * Communication: Clear and professional communication skills to interact with EMS crews and Fire Administration. * Adaptability: Willingness to learn new technologies, such as radio programming, and adapt to evolving EMS needs. * Attention to Detail: Precision in tracking laptop locations, repair statuses, and inventory data. ## Description The Hardware Technician role is designed to support the operational efficiency of Emergency Medical Services (EMS) by ensuring the functionality, security, and availability of laptops and other hardware used in the field. The position requires technical expertise in laptop repair, software updates, inventory management, and troubleshooting, along with a proactive approach to maintaining hardware and software systems. Below is a detailed summary of the responsibilities, daily duties, and qualifications for the role., This draft has been generated by Alfred AI as an initial version. As the user of this tool, it is your responsibility to review and refine the content to ensure it is accurate, complete, and consistent with UHG\'s commitment to quality, culture, and values., * Depot Management: Establish and manage a centralized location (Depot) where EMS crews can exchange malfunctioning or damaged laptops for fully functional ones. The process is designed to be simple and informal * Crews bring broken laptops to the Depot * Fill out a short form describing the issue * Swap the broken laptop for a working one Daily Duties * Check the Depot for laptops needing repair * Pick up malfunctioning laptops * Track laptop locations and repair status in a database * Repair laptops in-house when possible or send them for warranty repairs as needed 2. Ensure Availability of Working Laptops * Laptop Imaging: Create and maintain a standardized laptop image that includes essential applications such as: * ESO (Electronic Patient Care Reporting software). * Handtevy (Pediatric emergency care software). * PC Gateway (Connectivity software). * File Management: Remove unnecessary files or images created by officers to optimize laptop performance * Software Updates: Ensure the ESO app and other critical software are updated regularly * Windows Image Customization: Modify the Windows 10 image (or other versions) to meet EMS-specific needs, addressing: * Security considerations (e.g., limiting web access, restricting settings via group policy) * User-friendly adjustments based on feedback from end users * Implementation of scripts for monitoring device usage, including notifications for photos/videos, web activity, and daily IP address check-ins. * Windows Updates: Test updates before applying them to ensure compatibility and stability 3. Inventory Management * Electronic Inventory: Maintain a detailed inventory of laptops and their repair history using Vector Solutions\' Check IT Module. * Periodic Reporting: Generate reports on common issues and repairs to identify trends and improve processes. * Data Entry: Assist in creating an electronic inventory for Fire Department apparatus, including but not limited to laptops. 4. Point of Contact for Hardware/Software Issues * Help Line Management: Serve as the primary contact for hardware and software issues, carrying the "Help Line" phone at all times * Software Familiarity: Develop expertise in ESO software, Lifenetsystems, and other relevant platforms to address issues effectively. * Hardware Support: Provide support for peripheral devices, including: * Physio Control Lifepak 15 (cardiac monitors/defibrillators) * Titan external modems * Amazon readers * Unit iPhones (Full Code Pro) 5. Miscellaneous Duties * Reporting: Assist in creating operational reports for Fire Administration (limited scope) * Cell Line Management: Oversee the management of cell lines for laptops * Scripting: Develop scripts to automate routine tasks on laptops, improving efficiency * Technological Support: Provide additional support to the Fire Department in areas such as radio programming, once adequately trained You\'ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [JavaScript? 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