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# End User Support Technician - Mid

- **Company:** Caci Inc
- **Location:** Arlington, VA, United States
- **Experience:** Experienced
- **Salary:** $59,600.0 - $122,100.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Software Applications, Systems Analysis, Networking Hardware, Software Engineering, Product Software Implementation Methods, System Testing, Systems Integration, Computer Networking Systems, ServiceNow IT Service Management, Tablet Computers, Peripherals, Microsoft InTune, Wireless Technologies, Laptops, Servicenow
- **Published:** September 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=afc6ed1f8ebe0ab1

## About the Role

Required:

 * High School diploma, and minimum six years' relevant experience.
 * Minimum of 2 years supporting a federal contract
 * Background in WIN 11 support, systems analysis, network or software design/administration, requirements analysis, or systems/applications software development.
 * Proven analytical and problem-solving abilities
 * Ability to conduct research into PC and software issues and products as required

 * Experience with Active Directory/Intune

 * Experience working in an ITSM such as Remedy or ServiceNow

 * Ability to obtain a DHS HQ EOD
 * Ability to escalate issues appropriately and timely to leadership

Desired:

 * ITIL v4 Foundations
 * HDI Desktop Support Technician

## Description

CACI is seeking an End User Resource Specialist (Mid) to join our team in Arlington, VA. The End User Tech provides intermediate level on-site technical support for customer/company network systems. Performs non-routine installation and/or maintenance assignments. Tests, locates, repairs and troubleshoots network equipment problems., * Collaborates with customer/company and colleagues, and other resources to gain a better understanding of the issue(s) to be resolved.

 * Effectively manages time to respond to service calls in a timely fashion.
 * Completes intermediate installations and perform system test procedures. Troubleshoots and resolves issues that cannot be solved remotely.
 * Provide surge support to other teams as needed during times of surge
 * Performs smaller scale (move, adds, or changes of client's) equipment as needed.
 * Prepares for on-site installations by reviewing site requirements.
 * Obtains software and reviews relevant documentation prior to visiting customer sites.
 * Provides technical support for end user hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems, and wireless technologies
 * Stages the installation and upgrades in a lab environment prior to the site visit when necessary.
 * Documents all changes in ServiceNow ticketing system to ensure all asset and configuration information is up to date
 * Executes and maintains IT asset inventory information, completing ad hoc inventories and updating asset lists
 * Performs implementation of software and hardware solutions; integrating with the customer's network and equipment.
 * Troubleshoot sand resolves technical issues as they occur.
 * Provides basic system administration training to technical users.


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