> Markdown version of [/jobs/ext/3373997-it-operations-technician](https://www.wearedevelopers.com/jobs/ext/3373997-it-operations-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Operations Technician

- **Company:** PDS Inc.
- **Location:** Crawfordsville, IN, United States
- **Salary:** $62,400.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Outlook, System Configuration, Desktop Computing, Image Management, Issue Tracking Systems, Information Technology Operations, Networking Hardware, Microsoft Office, Windows Desktop, Peripherals, Microsoft InTune, Computer Equipment, Information Technology, Laptops, Network Server, User Accounts
- **Published:** September 16, 2026
- **Apply:** https://www.cjhunter.com//jobsearch/showjob.html?resultid=olFSYa&offset=139&PageSize=ALL&PageTitle=%3Cspan+style%3D%27font-weight%3Abold%27%3EIT+Operations+Technician+-+%3C%2Fspan%3EKeep+Manufacturing+Connected%E2%80%94One+System+at+a+Time%26nbsp%3BWhere+Technology+Meets+the+Factory+Floor%26nbsp%3BLocation%3A+Crawfordsville%2C+IN+%7C+Schedule%3A+1st+shift+8am+to+5pm+%7C+Payrate%3A+%2430+..&SIDW=00ac2e524863a41197c1cadf6054209b.VUlEPTMwMjgyMTg0

## About the Role

* 1+ year of technical experience supporting end users (computers/laptops, desk phones, mobile phones, printers)
 * IT-related associate degree or an equivalent combination of education and experience
 * Strong troubleshooting and problem-solving skills
 * Ability to prioritize tasks, manage time effectively, and work independently
 * Excellent communication and customer service skills
 * Proven accountability, dependability, and teamwork mindset

Preferred Qualifications

 * Experience installing, configuring, and troubleshooting Windows OS, Microsoft Office, Outlook, and related applications
 * Hands-on experience assembling, maintaining, upgrading, and troubleshooting computer hardware and peripherals
 * Experience supporting networking equipment, conference room A/V systems, and security systems (cameras, badge access)
 * Familiarity with workstation imaging tools and MDM solutions such as Intune
 * Experience in a heavy industrial or manufacturing environment
 * Prior helpdesk or customer support experience
 * IT certifications such as CompTIA A+

Ready to Power the Systems Behind the Operation?

If you're a technically skilled, safety-focused professional who enjoys supporting users and solving real-world problems, we want to hear from you.

## Description

As an IT Operations Technician, you'll support users, systems, and infrastructure across the enterprise. Responsibilities include:

 * Providing technical support to employees via phone, email, chat, ticketing systems, and in-person support for onsite staff
 * Supporting remote locations with timely and effective IT assistance
 * Ordering, configuring, deploying, and maintaining IT equipment; managing returned, loaner, and surplus hardware
 * Assisting with installation, maintenance, troubleshooting, and licensing of software and applications
 * Troubleshooting and maintaining IT infrastructure including laptops, desktops, phones, printers, servers, conference room systems, access control, and network devices
 * Creating and supporting user accounts and group memberships
 * Procuring, configuring, distributing, and troubleshooting mobile devices
 * Participating in IT projects and performing additional duties as assigned
 * Working a rotational on-call schedule, including evenings and weekends as required
 * Upholding all safety policies, procedures, and housekeeping standards-safety is a top priority
 * Must obtain AZ-900 Certification, MD-102, and AZ-104 Certification within the first year


## Related Videos

- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable)
- [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [Fake or News - AI Toothbrushes, Carrier Pigeon Tech & Life on Mars - Krzysztof Cieślak](https://www.wearedevelopers.com/videos/2165-fake-or-news-ai-toothbrushes-carrier-pigeon-tech-life-on-mars-krzysztof-cieslak)
- [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load)

## Related Articles

- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)