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# IT Service Desk Support Specialist

- **Company:** Kforce Inc.
- **Location:** Tampa, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Business Software, Issue Tracking Systems, Microsoft Office, Remote Access Technology, ServiceNow IT Service Management, Computer Equipment, User Administration
- **Published:** September 24, 2026
- **Apply:** https://www.dice.com/job-detail/c0641edc-f124-4407-92a1-b11f636df0de

## About the Role

* Bachelor's degree required
 * Basic technical certification such as A+, Network+, MCP, or equivalent
 * 3-5 years of experience providing Level 1 Help Desk or Service Desk support within a corporate IT environment
 * Strong knowledge of computer hardware, software, and Microsoft Office applications
 * Experience with Active Directory user administration
 * Excellent troubleshooting and problem-solving abilities
 * Strong customer service and communication skills
 * Ability to work independently and collaboratively in a team environment

Preferred Qualifications:

 * Experience supporting both Windows 10 and MacOS environments
 * Exposure to enterprise IT service management and ticketing systems
 * Ability to quickly learn new technologies and business applications

## Description

Kforce has a client in Tampa, FL that is seeking an IT Service Desk Support Specialist to join their global operations team. This position is ideal for a customer-focused technical professional who enjoys troubleshooting end-user issues, supporting a corporate environment, and working closely with both business users and IT teams. The successful candidate will provide first and second-level technical support while delivering exceptional customer service., * Provide phone and email support for hardware, software, network, and peripheral issues

 * Serve as the first point of contact for troubleshooting desktop, laptop, printer, and application-related issues
 * Manage user account administration, including password resets and access requests
 * Support onboarding and offboarding activities, including Active Directory account management
 * Diagnose, troubleshoot, resolve, and escalate technical issues as needed
 * Learn and support internal business applications and systems
 * Process remote access and mailbox access requests while adhering to established protocols and approval processes
 * Document, track, and manage incidents through the IT ticketing system
 * Work collaboratively with internal IT teams to ensure timely issue resolution
 * Participate in special projects and additional duties as assigned


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